About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Responsibilities:
Relationship Management
- Handling the relation between Network International, acquiring banks, and merchants.
- Maintain strong working relationships to ensure smooth operations, issue resolution, and service alignment.
- Coordinate with all stakeholders on escalations, operational updates, and performance discussions.
- Chargeback Management
- Manage and resolve chargeback cases within defined SLAs.
- Coordinate with acquiring banks and merchants to collect required documentation and ensure proper dispute handling.
- Fraud Investigation
- Investigate fraud cases received from internal teams and external third parties.
- Identify trends, root causes, and recommend corrective/preventive actions.
- Reconciliation Support
- Support reconciliation activities by identifying and addressing discrepancies.
- Follow up with banks, merchants, and internal teams to ensure timely closure.
- Merchant Performance & Revenue Protection
- Monitor merchant transaction performance, trends, and risk indicators.
- Support revenue protection initiatives by detecting anomalies and mitigating financial exposure.
- Reporting & Portfolio Management
- Prepare and share daily deployment reports and portfolio performance updates.
Track and report active vs. inactive accounts, highlighting key insights and action plans.
Qualifications & Skills
- Bachelor’s degree in Business, Finance, or related field.
- 1-3 years of experience in payments, acquiring, fintech, or banking operations.
- Strong understanding of chargeback lifecycle, fraud processes, reconciliation, and merchant acquiring.
- Familiarity with acquirer-bank relationships, MIDs, and card scheme rules (Visa/Mastercard).
- Advanced Excel and reporting skills.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Bachelor’s degree in Business, Finance, or a related field
- 1-3 years of experience in payments, acquiring, fintech, or banking operations
- Strong understanding of the chargeback lifecycle
- Strong understanding of fraud processes
- Strong understanding of reconciliation
- Strong understanding of merchant acquiring
- Familiarity with acquirer-bank relationships
- Familiarity with MIDs
- Familiarity with Visa and Mastercard card scheme rules
- Advanced Excel and reporting skills
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
