At The Warehouse, we’re passionate about helping Kiwis live better every day. From supporting local communities to making a positive impact on our planet, we’re about so much more than retail.
When you join us, you’ll be part of a supportive, fast-paced environment where no two days are the same. Alongside competitive pay and great benefits, you’ll have plenty of opportunities to grow your career with one of New Zealand’s most iconic retail brands.
Job DescriptionAs our Sales Support Manager, you’ll play a key role in leading the front-end operations of the store and delivering an exceptional customer experience.
From overseeing checkouts and customer service to supporting loss prevention and operational processes, you’ll help ensure the store runs smoothly day in and day out.
You’ll lead and inspire a team of passionate individuals, creating a positive team culture where people feel motivated, supported, and empowered to do their best work.
This is a hands-on leadership role where your energy, organisation, and people skills will make a real difference — both to your team and to the wider community.
QualificationsTo succeed in this role, you’ll be a confident and motivated leader with a passion for retail and customer service.
You’ll also bring:
- Proven experience leading and developing teams
- Strong communication and organisational skills
- A good understanding of cash handling and checkout processes
- The ability to interpret plans and execute them effectively
- A positive, can-do attitude and the ability to thrive in a fast-paced environment
Most importantly, you’ll bring enthusiasm, resilience, and a genuine passion for creating great customer experiences.
Additional InformationJoin us at The Warehouse – where every day is an opportunity to make a difference.
Apply now and kickstart your journey in retail management with us!
You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:
- Career opportunities that come with a company our size!
- Take your birthday off - paid!
- Staff discounts across all of our brands!
- Long Service leave!
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love!
Skills Required
- Proven experience leading and developing teams
- Strong communication skills
- Strong organisational skills
- Good understanding of cash handling and checkout processes
- Ability to interpret plans and execute them effectively
- Enthusiasm, resilience, and passion for creating great customer experiences
What We Do
The Warehouse Group (TWG) is New Zealand's largest retail group, founded by Sir Stephen Tindall. It operates as a corporate conglomerate consisting of three core retail brands: The Warehouse, Warehouse Stationery, and Noel Leeming. The group offers a wide range of general merchandise, including apparel, consumer electronics, and stationery, and is committed to providing sustainable retail products and practices for the benefit of New Zealanders.
