MVC Resources

Sales Support Manager (Logistics)

Posted 8 Days Ago

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Johor Bahru, Johor, MYS

In-Office

Senior level

HR Tech • Professional Services

The Role

Leads sales operations and support for a logistics organization by optimizing sales processes, quoting, CRM data quality, client onboarding, reporting, and cross-functional workflows. Manages and develops the sales support team, trains commercial staff, analyzes sales metrics, and provides insights for executive decision-making. Requires 4–5+ years of B2B sales or commercial operations experience, CRM expertise, analytical problem-solving, leadership experience, communication skills, and a relevant degree.

Summary Generated by Built In

The Company

We are partnering with a top-tier, globally recognized supply chain and logistics powerhouse. As they continue to expand their footprint, they are looking for a strategic and analytical leader to step in and optimize their commercial engine in Johor Bahru. If you are passionate about removing bottlenecks, leveraging data, and empowering a high-performing sales team, this is your playground.

The Opportunity

As the Sales Support Manager, you will be the bridge between sales strategy and execution. You won't just be supporting the sales team—you will be architecting the processes, systems, and workflows that allow them to close deals faster and provide a flawless onboarding experience for new clients.

How You Will Make an Impact

Drive Process Excellence: Redesign and implement highly efficient sales processes—from lead and offer management to client onboarding—drastically reducing bottlenecks in the sales cycle.
Empower the Sales Engine: Provide hands-on operational support (including complex ad-hoc quoting) and train the commercial team to ensure pristine CRM data quality and system compliance.
Lead and Mentor: Champion, manage, and develop a dedicated sales support team, fostering a culture of high performance and continuous improvement.
Analyze and Strategize: Track critical sales metrics and translate raw data into actionable reports and insights to guide executive decision-making.
Cross-Functional Champion: Act as the key liaison between sales and other departments, ensuring all tools and workflows seamlessly align with global and regional standards.

Requirements

What You Bring to the Table

The Experience: 4 to 5+ years of proven experience in Sales Operations, Sales Support, or Commercial Operations within a fast-paced B2B environment.
The Tech-Savvy: A granular understanding of complex sales cycles, CRM systems, and commercial data flows.
The Mindset: Highly analytical with a relentless focus on problem-solving and process optimization. You see inefficiencies as puzzles to be solved.
The Leadership Edge: Previous experience managing, training, or mentoring a team is highly highly preferred.
The Foundation: Excellent communication skills and a Degree in Business Administration, Sales, or a related field.

Skills Required

4 to 5+ years of experience in Sales Operations, Sales Support, or Commercial Operations within a fast-paced B2B environment
Strong understanding of complex sales cycles, CRM systems, and commercial data flows
Highly analytical problem-solving and process optimization skills
Previous experience managing, training, or mentoring a team
Excellent communication skills
Degree in Business Administration, Sales, or a related field

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The Company

48 Employees

Year Founded: 2020

What We Do

MVC Resources is a Malaysia-based human resources and recruitment consultancy that helps organizations address talent and skills gaps. It supports employers with recruitment, executive search, talent management, talent profiling, payroll outsourcing and human-capital advisory. The company also provides HR technology integration and helps digitize HR functions, streamline hiring and inform workforce decisions. Its clients include startups, SMEs and multinational organizations.