Description
Las Vegas, NV | Sales Support Lead | BDC | Appointment setting | Sales outreach | Multi-store | Shared services | Automotive | Team lead | Sales Support or BDC Leadership Experience Required| Veterans encouraged to apply | $90,000 - $108,000/yr
IS THIS YOU?
• You're an experienced sales support or BDC leader who knows how to coach a team, hold performance standards, and keep appointment volume consistent across a high-demand operation
• You lead by being present -- you audit, you coach in the moment, and you cover the floor when the team needs you
• You're ready to lead a centralized sales support function that directly impacts guest pipelines across 31 Swickard rooftops
WHO WE ARE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Our Shared Services team in Las Vegas provides centralized support across Swickard's 31-rooftop sales network. The Sales Support Lead oversees the team responsible for setting appointments, conducting outreach, and keeping the guest pipeline active and productive for stores across the organization. This is a leadership role with real reach -- the team you build and coach here directly supports sales operations from Southern California to Alaska.
WHAT YOU'LL DO
• Lead and coach the Sales Support team -- setting performance expectations, providing daily feedback, and developing team members into consistent, high-output contributors
• Oversee appointment setting operations across 31 rooftops -- ensuring the team is hitting volume targets, conversion rates, and quality standards on every guest interaction
• Manage outreach activity -- overseeing proactive guest contact campaigns, follow-up cadences, and lead engagement across the store network
• Conduct regular audits of team calls, CRM activity, and appointment outcomes -- identifying gaps, coaching to standard, and holding the team accountable
• Provide leadership coverage across the sales support operation -- stepping in to manage volume, handle escalations, and model the standard when needed
• Partner with store-level sales leadership and GSMs to align sales support activity with each store's goals and priorities
• Track and report key performance metrics -- appointment volume, show rate, conversion, outreach activity, and CRM compliance -- to Shared Services leadership
• Support hiring, onboarding, and training of new Sales Support team members
WHAT WE'RE LOOKING FOR
• 2+ years of BDC, sales support, or call center leadership experience in automotive retail -- required
• Proven track record of leading a team to consistent appointment volume and conversion performance
• Strong CRM proficiency -- able to audit activity, pull performance data, and coach to process across a team
• A coaching-first leadership approach -- you develop your team through direct feedback, live observation, and consistent standard-setting
• Comfortable operating in a multi-store, centralized support environment -- able to manage competing priorities across a large store network
• Clear, direct communicator who builds credibility with both the support team and the store-level leadership they serve
• High accountability and follow-through -- you hold yourself and your team to the same standard
WHAT WE OFFER
• $90,000 - $108,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- Shared Services leadership roles at Swickard sit at the center of a 40+ rooftop organization with real advancement opportunity
• Employee vehicle purchase and service discounts
• A high-impact leadership role with direct influence on sales pipeline performance across a multi-state dealer group
WHY SWICKARD AUTO GROUP -- SHARED SERVICES
• A centralized leadership role with real organizational reach -- the Sales Support Lead's impact shows up in appointment volume and guest pipeline activity across 31 stores every single day
• Shared Services sits at the center of Swickard's operation -- you'll work alongside HR, legal, finance, and operational leadership in a collaborative, high-visibility environment
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• A hospitality-first culture where the support functions are valued as much as the store-level operations they enable
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how we lead our teams and serve the stores we support
If you're an experienced sales support leader ready to coach a team that directly impacts guest pipelines across one of the country's fastest-growing dealer groups -- we'd like to meet you.
Skills Required
- 2+ years of BDC, sales support, or call center leadership experience in automotive retail
- Experience leading a team to consistent appointment volume and conversion performance
- Strong CRM proficiency, including auditing activity and pulling performance data
- Coaching-first leadership approach with direct feedback and live observation
- Ability to operate in a multi-store, centralized support environment
- Clear and direct communication skills with support teams and store leadership
- High accountability and follow-through
Swickard Auto Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Swickard Auto Group and has not been reviewed or approved by Swickard Auto Group.
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Strong & Reliable Incentives — Performance-linked pay in sales and finance can deliver strong earnings, with high performers in sales-heavy or leadership roles described as doing well. Several role ranges indicate six‑figure on‑target potential where volume and plan stability exist.
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Flexible Benefits — The package consistently features medical, dental, vision, life insurance, PTO/holidays, discounts, a 401(k), HSA options, and even pet insurance. Company materials and job postings present this breadth across stores.
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Parental & Family Support — Parental leave and FMLA are explicitly listed alongside core medical coverage. This inclusion signals family‑oriented support as part of the standard offering.
Swickard Auto Group Insights
What We Do
Swickard Auto Group is a leading national automotive retailer and one of the West Coast's largest privately owned dealership groups. Operating over 50 franchises across six states, including Alaska, Hawaii, Washington, Oregon, California, and Texas, they specialize in luxury and premium automotive brands. The company is dedicated to redefining the car buying experience by combining operational excellence with a deep-rooted culture of hospitality and community commitment.
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