Sales Support Executive: Job Description
Job Summary
Delivering a class-leading service to our customers and encouraging repeat business along the way, helping to grow the already excellent customer service reputation Techbuyer has. We have a professional but down to earth and hardworking environment, in which you will be the main point of contact for any customer queries, will work alongside the Sales teams to process orders and proactively coordinate shipment logistics to ensure smooth deliveries across the world.
Key Responsibilities
Sales order processing and data entry through our CRM system
Maintain the highest levels of customer service through incoming and outgoing
communication by phone, email and online messaging platforms
Support our RMA and Logistics teams to ensure all aspects of customer service is delivered at the highest levels
- Create and maintain excellent relationships with customers and all internal
departments to guarantee cross collaboration across the teams to the benefit of the customer
- Discuss and understand order requirements with both colleagues and customers to ensure we meet the client’s needs
- Liaise with couriers and all delivery enquiries working along-side our Logistics team
- Support the busy sales teams on the sales cycle constantly looking to refine and create more efficient processes to help support the business
- Verify the validity of customer information ensuring details are correct
- Customer feedback management, dealing with all negative feedback, customer resolution, communicating with eBay to escalate where necessary.
- As the company culture promotes helping others, ad hoc tasks may be assigned to the job holder that are not listed above
- The job holder is expected to understand and work according to the requirements of the Techbuyer Quality Management System
Required Skills or Training
- Excellent attention to detail
- Computer literacy
- Accuracy when inputting data
- A methodical approach to problem solving and ability to use your own initiative
- Ability to use your time wisely and efficiently
- Ability to work under pressure
- Excellent communication skills
- Customer focused and excellent communicator – able to build relationships
- Developing a good understanding of product ranges and items
- A systematic, organised approach to work
Top Skills
What We Do
Techbuyer is a global leader in the buying, refurbishing and selling of data centre equipment, including servers, memory and storage. Our services cover every stage of IT decision making, including procurement, maintenance and disposal, through our accredited IT Asset Disposition (ITAD) service. Techbuyer provides servers, storage and networking equipment, laptops, desktops and their components from over 150 brands including HPE, Dell and IBM. We can support your entire IT life cycle by refurbishing, upgrading, replacing or repairing your devices. We focus on providing the best solution across all metrics for our customers – price, reliability, performance and sustainability. Techbuyer is a Crown Commercial Service (CCS) approved supplier for the Technology Products and Associated Services 2 (TePAS2) [RM6098] Framework. This means that we can supply unique solutions for public sector to help them meet their sustainability goals, as well as to advance their IT infrastructure.
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