Sales Support Engineer

Posted 10 Days Ago
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Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Mid level
Logistics • Transportation • Design • Automation • Manufacturing
The Role
Maintain and approve solution and technical customer documentation; execute standard order and layout approval processes; create and validate POs/PRs and local materials; participate in pre-delivery reviews, costing/pricing and contract technical validations; manage change orders and QA of documentation in PDM; confirm SAP S-Plan milestones and update the CSE Case library.
Summary Generated by Built In

Is accountable for keeping solution documentation and solution data up-to date, approved and stored in the appropriate place:

• Approval documents
• Authority approval documents
• Owner manuals
• User manuals
• ‘As built’ technical customer documentation
• Relevant layout and cost documents
• Compliance documents
• Other relevant technical documents

Based on seniority, can be also responsible for:
• Customer building adaptations and local translations of layouts (2D, 3D, BIM)
• Local codes, regulations and safety requirements compliance
• Environmental regulations compliance

Key activities:
• Handles the standard order process from 0b to 2z; executes the standard layout approval process with internal stakeholders and with customers, orders standard materials (and creates POs) from Supply Line and validates the required local materials
• Provides definitions for local materials PRs
• Participates in pre-delivery reviews to identify deviations in material costs
• Executes costing and pricing approval processes as needed
• Executes contract technical validation reviews and approval processes
• Executes change order processes (variations and addworks)
• In high-volume units, executes other transactional processes, for example customer document approval processes (layouts, drawings etc.) and contract technical content review processes
• Provides quality assurance that the technical solution documents exist in the systems, like PDM
• Provides quality assurance of lessons-learned documentation
• Responsible for confirming SAP S-Plan Milestones 1b, 1c and 2 according to project plans
• Notifies Project Managers and Project admins in case rescheduling is required for SAP S-plan milestones 1b, 1c or 2 in the project plan
• Updates and maintains the quality of the CSE Case library

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Skills Required

  • Maintain and approve solution documentation and related compliance documents
  • Experience with PDM (product data management) systems for technical document control
  • Experience using SAP and confirming SAP S-Plan milestones
  • Ability to create and manage purchase orders and purchase requisitions (POs and PRs), using Supply Line or similar systems
  • Experience executing standard order processes, costing/pricing approvals, and contract technical validation reviews
  • Execute change order processes (variations and addworks) and perform pre-delivery reviews
  • Maintain and update CSE Case library and lessons-learned documentation
  • Knowledge of 2D/3D layout work, BIM, local codes, safety and environmental compliance (based on seniority)
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The Company
HQ: Espoo
31,273 Employees
Year Founded: 1910

What We Do

At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

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