Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.
This role is based in Manila, Philippines (hybrid role). Be part of a customer-focused, creative and passionate team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Receive, review, and accurately process customer purchase orders in a timely manner.
- Monitor order status and proactively communicate updates, delays, or changes to customers and the sales team.
- Handle customer and distributor inquiries related to pricing, order status, documentation, and delivery schedules.
- Coordinate with Supply Chain, Planning, Logistics, and Finance to confirm order availability, delivery timelines, and required documentation.
- Support sample requests, order-related documentation, and other administrative needs for the sales team.
- Follow up on credit holds, billing discrepancies, and payment status in collaboration with Finance and Sales.
- Maintain accurate customer master data, price lists, contracts, and order records within company systems.
- Prepare and update sales reports, forecasts, dashboards, and customer-related documentation as requested.
- Support sales activities by assisting with quotations, basic pricing calculations, complaint tracking, and identifying opportunities to improve sales service processes and customer experience.
What Makes You the Right Fit
- Excellent English language skills, both verbal and written.
- Keen eye for details
- Working knowledge of MS Office tools.
How Would You Stand Out?
- Strong communication abilities.
- Solution oriented mindset with ability to work in a fast-paced environment.
Why Choose Us?
- A Competitive remuneration package in accordance with the weighting of your role, your seniority and experience.
An exciting career opportunity with one of the global leaders in the industry
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Excellent English language skills, both verbal and written
- Keen eye for details
- Working knowledge of MS Office tools
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
-
Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
-
Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
-
Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
