Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
The Sales Support Coordinator plays a crucial role in maintaining the efficiency and accuracy of sales tasks and processes through meticulous administrative and clerical support. Managing essential office tasks, coordinating sales activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving sales processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the sales success of the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for providing coordination and administrative support to the growth of the Intra-Americas business for Hellmann Worldwide Logistics.
- Work with sales team members throughout the Americas and other support functions within Hellmann to assemble reports, research open issues, and ensure the Commercial team adheres to internal and external (customer) deadlines.
- Works with the Americas Marketing Team to develop customer-specific collateral or content, including coordinating case studies, assisting with event management, and tracking the results of customer-targeted campaigns.
- Supports the Trade Lane Director and other sales team members to follow up on open customer issues including coordinating A/R follow-up calls and preparing ad-hoc reports to support the teams.
- Analyze marketing leads from marketing automation campaigns specific to North American and Latin American trade lane and assign to appropriate sales resources working with Sales Operations Managers in each region.
- Field ad-hoc requests from the Trade Lane Director and the Commercial team related to customer-facing activities and business opportunities and route to the proper department or drive a resolution.
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SUPERVISORY RESPONSIBILITIES:
There are no supervisory responsibilities related to this role.
EDUCATION AND/OR EXPERIENCE:
- Associate’s degree in business, Communications, or other related fields. Preferred: Bachelor’s degree in business management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement.
- 3 years of experience in a fast-paced, high volume customer service/logistics environment
- Preferred, not required: Experience with CRM system like Microsoft Dynamix or Salesforce.com preferred
- Fluency in Spanish and English
KNOWLEDGE, SKILLS & ATTRIBUTES:
- Ability to work independently with minimal supervision
- Resourceful, collaborative attitude and a willingness to learn and try new things
- Ability to adapt and be flexible to a changing customer and business environment and remain professional in communication and demeanor when situations become challenging or tense.
- Possess excellent verbal and written communication skills as well as customer service acumen
- Enjoy helping others, acting as part of a team, and solving problems/provide solutions
- Possess acute attention to detail and developed organization skills
- Possess strong time management and prioritization
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet – proficiency with Excel required.
PHYSICAL DEMANDS:
- Frequently required to stand, and walk
- Regularly required to sit for extended periods
- Regularly uses arms to reach, hands and fingers for computer and phone use
- Speaking clearly and listening for heavy phone contact
- Requires close-up and computer screen distance vision ability
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics are similar of those of an office setting with various office equipment.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
Skills Required
- Associate's degree in business, communications, or a related field, or equivalent education and work experience
- Three years of experience in a fast-paced, high-volume customer service or logistics environment
- Fluency in Spanish and English
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Proficiency with Excel
- Experience with a CRM system such as Microsoft Dynamics or Salesforce
- Bachelor's degree in business management, logistics, supply chain, or a related field
Hellmann Worldwide Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hellmann Worldwide Logistics and has not been reviewed or approved by Hellmann Worldwide Logistics.
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Healthcare Strength — Health coverage, including medical, dental, and vision, is described as comprehensive in the U.S., with wellness and assistance programs available. Health-related benefits and PTO are often regarded favorably, indicating a solid core package.
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Leave & Time Off Breadth — Paid time off, sick days, and parental leave are part of the standard offering in multiple markets. PTO is commonly viewed positively, suggesting time-off provisions are reasonably strong.
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Wellbeing & Lifestyle Benefits — Wellness programs, employee assistance, and country-specific perks like meal allowances, transport reimbursement, and team events broaden the package. These additions complement core coverage and can enhance day-to-day experience.
Hellmann Worldwide Logistics Insights
What We Do
Hellmann Worldwide Logistics is an international logistics provider offering airfreight, seafreight, road and rail transportation, and contract logistics. The company supports customers’ complex logistics requirements through freight-forwarding and supply-chain services, complemented by digital solutions designed to improve transparency and efficiency. Founded in Germany in 1871, Hellmann remains family-owned and operates across 62 countries with 258 branches worldwide, serving customers around the world.
