Wonderful Citrus is North America’s leading integrated grower, shipper and packer of fresh citrus, including clementines/mandarins, navel and Valencia oranges, lemons, limes, grapefruits, and other citrus varieties. Wonderful Citrus farms more than 74,000 acres of fresh citrus and has supplier relationships around the world to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across the globe under our flagship consumer brands, Wonderful Halos Mandarins, Wonderful Seedless Lemons, and Wonderful Sweet Scarletts Texas Red Grapefruit.
Descripción del empleoOverview:
The Sales Support Coordinator is responsible for ensuring the accurate and timely execution of customer orders while serving as a key link between customers, Sales, Production, Logistics, and Transportation teams. This role plays a critical part in maintaining service levels, resolving order-related issues, managing order modifications, and supporting day-to-day business operations.
Here’s what you’ll do:
- Process customer orders accurately and timely through company systems.
- Review incoming orders to validate pricing, quantities, product specifications, and availability.
- Manage order changes, modifications, substitutions, and updates requested by customers or internal teams.
- Coordinate with Sales, Production, Logistics, Transportation, and Category Management teams to ensure successful order fulfillment.
- Monitor customer ordering activity and identify irregularities, trends, or potential service issues.
- Support issue resolution by investigating order discrepancies, shipment issues, and customer claims.
- Document and process product quality concerns, returns, credits, and customer complaints through internal systems.
- Maintain accurate customer, order, and pricing information.
- Generate and analyze operational reports to support decision-making and service execution.
- Utilize Excel, ERP systems, and reporting tools to track customer activity and operational performance.
- Communicate professionally with internal stakeholders and customers, primarily through email.
- Support continuous improvement initiatives by identifying process enhancements and operational efficiencies.
Here’s what you’ll bring to the table:
- Bachelor’s degree in business administration, supply chain, logistics or other related fields preferred.
- 1–3 years of experience in Customer Service, Order Management, Sales Support, Logistics Coordination, Supply Chain Support, Customer Operations, or related fields.
- Advanced English communication skills (written and verbal).
- Experience working with ERP systems, order management platforms, or business systems.
- Intermediate Microsoft Excel skills, including formulas, filtering, sorting, and data analysis.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities simultaneously.
- Strong problem-solving and critical-thinking abilities.
- Ability to adapt quickly in a dynamic business environment.
Wonderful’s dedication to you:
- $15,000-18,000 MXN gross monthly salary
- Competitive benefits package including Major Medical Insurance and Dental Insurance for you and your immediate family.
- Life insurance.
- 13% savings fund.
- 10% grocery vouchers.
- 30 days of Christmas bonus (Aguinaldo).
- Annual bonus and savings plan.
- Wonderful Giving, allowing you to donate company money to a cause of your choice
Why Choose Wonderful?
Wonderful Citrus is part of The Wonderful Company, a privately held $6 billion global company dedicated to harvesting health and happiness around the world. Its iconic brands include FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN and Lewis Cellars wines. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA.
To learn more about The Wonderful Company, its products, and its core values, please visit wonderful.com, or follow The Wonderful Company on LinkedIn, Facebook and Instagram.. To learn more about the company’s corporate social responsibility impact, visit csr.wonderful.com.
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Skills Required
- Bachelor's degree in business administration, supply chain, logistics or related field
- 1-3 years experience in Customer Service, Order Management, Sales Support, Logistics Coordination, or related fields
- Advanced English communication skills (written and verbal)
- Experience working with ERP systems, order management platforms, or business systems
- Intermediate Microsoft Excel skills (formulas, filtering, sorting, data analysis)
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities simultaneously
- Strong problem-solving and critical-thinking abilities
- Ability to adapt quickly in a dynamic business environment
What We Do
Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service. The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
