Sales Support Coordinator – Hong Kong
Convera is seeking a Sales Support Coordinator to provide dedicated, end-to-end administrative & operational support to our Go-to-Market (GTM) team. In this role, you will help the sales team run smoothly, handling operational and administrative tasks, supporting client requests, and helping connect Sales with other teams.
This position will work in Convera’s Hong Kong office (Nearest MRT station is Quarry Bay), with the opportunity to also work from home
Roles and Responsibilities:
- Provide day-to-day operational support to the sales team, helping ensure client requests, internal tasks, and deliverables are followed through to completion.
- Help resolve client and operational issues, working with the right teams and escalating where needed.
- Liaise with colleagues across Sales, Operations, Legal, Finance, Product, Privacy, and Risk to help keep client and deal-related matters moving.
- Accurately book deals, making sure trades and transactions are entered correctly in the relevant systems.
- Track client information and expiries, proactively flagging upcoming dates to the team and clients so the right actions can be taken on time.
- Support payment and settlement activity, helping to resolve exceptions and ensure funds move accurately and on time.
- Help with account and user setup, including arranging client platform access and keeping records accurate and up to date.
- Prepare customer reports and share accurate, timely information with clients and internal stakeholders.
Required Qualifications:
- Prior experience in an administrative role is a MUST HAVE (preferably within within the financial services industry)
- Comfortable using everyday computer systems and tools (e.g., Salesforce/CRM and MS Office), with the aptitude to pick up new platforms quickly.
- A proactive, can-do attitude and a willingness to take ownership of tasks.
- Clear, professional communication skills, and confidence interacting with clients and colleagues.
- Good problem-solving skills and strong attention to detail.
- Well organized, with the ability to juggle multiple tasks and deadlines.
- Some familiarity with financial markets and instruments (e.g., spot, forwards, and options) is helpful and will make your application stand out!
- You MUST be a Hong Kong Citizen or Permanent Resident to be considered for this role
About Convera
Convera is a global leader in commercial payments that powers international business by moving money with ease.
We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Competitive salary
- Great career growth and development opportunities in a global organization
- Corporate benefits
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.
Apply now!
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Skills Required
- Prior experience in an administrative role (preferably in financial services)
- Comfortable using Salesforce/CRM and MS Office; quick to learn new platforms
- Proactive, can-do attitude and willingness to take ownership of tasks
- Clear, professional communication skills and confidence interacting with clients and colleagues
- Good problem-solving skills and strong attention to detail
- Well organized with ability to juggle multiple tasks and deadlines
- Some familiarity with financial markets and instruments (spot, forwards, options)
- Must be a Hong Kong Citizen or Permanent Resident
Convera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Convera and has not been reviewed or approved by Convera.
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Leave & Time Off Breadth — Time off includes flexible PTO, additional wellness days, and paid volunteer time through a global program. These elements provide multiple avenues for rest and purpose‑driven leave.
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Healthcare Strength — Health coverage spans medical, dental, and vision for employees and families, supported by an Employee Assistance Program. Ongoing program updates aim to add value and consistency across regions.
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Retirement Support — Retirement or pension programs are part of the package, with indications of a 401(k) match in the U.S. These elements support long‑term financial security.
Convera Insights
What We Do
Convera is one of the largest non-bank, B2B cross-border payments companies in the world. We bring people, technology, and commerce together to help companies of all sizes navigate the future of global commerce. More than 30,000 customers, including small business owners, enterprise treasurers, educational institutions, and financial institutions, rely on our services to manage international payments and minimize currency risk.
