The Role
We are seeking a proactive and commercially driven Sales Support Associate to support the sales team while actively contributing to revenue generation. This role goes beyond administrative support and requires strong selling skills, opportunity management, and the ability to influence prospects and clients throughout the sales cycle.
The ideal candidate is highly organized, results-oriented, and comfortable engaging with clients to identify needs, overcome objections, and drive deals toward closing.
Key Responsibilities
- Support the sales team in preparing proposals, quotes, and commercial presentations.
- Proactively follow up on leads and sales opportunities.
- Qualify inbound and outbound prospects through calls and emails.
- Identify upselling and cross-selling opportunities within existing accounts.
- Assist in negotiations and help move deals toward closing.
- Maintain and update CRM with accurate pipeline information.
- Track sales performance metrics and prepare reports.
- Coordinate internally with operations, finance, and other departments to ensure seamless execution.
- Ensure a positive and professional customer experience throughout the sales process.
Required Qualifications
- Bachelor’s degree in Business, Marketing, or related field.
- 2–4 years of experience in sales, commercial support, or customer-facing roles.
- Experience supporting B2B sales processes is preferred.
- Strong understanding of sales cycles and pipeline management.
Required Skills
Commercial & Sales Skills
- Strong persuasion and negotiation skills.
- Ability to identify customer needs and propose solutions.
- Results-driven mindset with focus on revenue contribution.
- Effective objection handling.
- Confidence in communicating with decision-makers.
Technical Skills
- Experience with CRM systems (Salesforce, HubSpot, or similar).
- Ability to prepare commercial proposals and analyze basic sales data.
- Proficiency in Microsoft Excel or similar tools.
Soft Skills
- Excellent communication skills.
- Strong organizational abilities and attention to detail.
- Proactive and self-motivated.
- Team player with collaborative mindset.
- Ability to work under pressure and meet deadlines.
Performance Indicators (KPIs)
- Lead qualification rate.
- Opportunity conversion rate.
- Revenue contribution/support impact.
- CRM data accuracy.
- Response time to prospects and clients.
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
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