Sales Support Associate

About Carousell Group 

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. 

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Revo Financial

Revo Financial is Carousell Group’s fintech arm, building financial solutions that make marketplace transactions safer, more flexible, and more seamless. By leveraging data and technology, Revo Financial supports buyers and sellers with financing, protection, and other services that enhance trust and convenience.

About the Role

This role is key to ensuring our sales operations run smoothly. You'll be the go-to person for making sure customer applications are complete and accurate, acting as a vital link between our sales teams, dealers, and other internal departments. Your work directly supports the business development team, helping them with essential daily tasks like loan processing and disbursements.

You'll play an important part in maintaining the integrity of our customer data by carefully screening documents and entering information into our systems. This role is a great opportunity for someone eager to learn the ropes of sales support and potentially expand their skills across different product areas. We provide training and encourage you to embrace new tools that can make our work more efficient.

What You Will Do

• Act as a central point of contact, liaising with various teams and dealers to ensure all customer applications are fully completed.

• Support the business development team with their day-to-day operations, including crucial tasks like loan disbursement and processing.

• Carefully screen loan documentation, perform data entry, and diligently maintain the accuracy of information within our systems.

• Proactively follow up with dealers and customers to resolve any outstanding documentation issues or rework requirements.

• Assist in the generation and issuance of invoices and billing statements for our business partners and customers.

• Explore opportunities to cross-train in support roles for other product lines, broadening your expertise.

• Embrace learning and adopt new automation tools to enhance productivity and streamline existing processes.

• Contribute to ad-hoc initiatives and projects as needed, demonstrating flexibility and a willingness to help.

What You Will Need

• A proactive approach to work, with the ability to manage your tasks independently while also collaborating effectively within a team.

• Strong follow-up skills and excellent communication abilities to ensure smooth interactions with all stakeholders.

• Proficiency in using basic MS Excel and Word functions for daily tasks.

• Previous experience in administration, loan processing, or credit processing would be beneficial.

• A willingness to learn and adapt to new technologies, including leveraging AI tools to improve efficiency and data management.

• Be open to taking on additional duties as assigned by your manager.

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