Sales Support Associate

Company Description

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favourite meals & items from our restaurant & retail partners, and either pick them up or have them delivered by our courier partners.
However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 30+ countries today, 27 of which are with the Wolt product and brand. Wolt has been growing rapidly in Cyprus since we launched here in 2021, and we're looking for the people that will further expand and accelerate our growth!

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Job Description

Are you a multitasking magician with a natural flair for customer service? Are you detail oriented and enjoy a diverse working week? If this sounds like you, then we’d love to chat
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform, although more recently we’ve expanded into other sectors like retail as well.

We launched in Greece in 2019, and from our humble beginnings in Athens we now operate in 18 additional cities, bringing our customers what they need, when they need it! As a result of such rapid expansion - and the plans we have for 2024 - we need Sales Support Associates to assist our sales team and ensure they are working as efficiently as possible.
What you'll be doing

• Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Training our partner venues on how to use the Wolt tools and equipment
• Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times
• Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand
• Liaising with restaurant partners on a daily basis to resolve any issues that may come up
• Other ad-hoc administrative and organisational tasks as they come up!

Qualifications

• Super human organisational skills
• Experience in data entry or other administrative work would be an advantage
• Structured, detailed and service-oriented
• Self-starter and a passion for food
• Fluent in Greek & able to work in English
• You hold a clean and full driving licence - this is a requirement as part of this position requires you to frequently visit our partner venues 
• High interest towards analytics is a plus 

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!