Sales Support Associate

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with around 55,000 restaurant and retail partners as well as with around 125,000 courier partners across 23 countries and over 210 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We’ve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors’ Choice, Wired named the company one of the “Hottest Startups in Europe,” Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

As we are growing rapidly, we need Sales Associates in Nicosia to support growing Wolt’s merchant portfolio by assisting our Sales Managers in administrative tasks both online and with clients over the phone. 

What you'll be doing

• Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Training our partner venues on how to use the Wolt tools and equipment
• Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times
• Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand
• Liaising with restaurant partners on a daily basis to resolve any issues that may come up

What We Offer

• Independent work in a dynamic, international team
• A lot of career growth opportunities
• Discount on Wolt orders
• Modern work equipment

Qualifications

• University degree in business or a related field
• Excellent interpersonal skills - you will be working with a lot of different people
• Experience within customer support or other relevant customer-facing role
• Structured, detailed and service-oriented
• Fluent in Greek & able to work in English
• You hold a clean and full driving licence - this is a requirement as part of this position requires you to frequently visit our partner venues 
• High interest towards analytics is a plus

Additional Information

At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.