HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels and 60,000 high‑value clients across 140 source markets. Tech‑driven with a customer‑first philosophy, our commercial teams combine deep market knowledge with a global approach and a local touch.
Our people—Team HBX Group—are the heart of the company, encouraged every day to move fast, dream big, and make the difference. We believe that our unique combination of tech + data + people sets us apart.
The Sales Operations Coordinator supports the regional sales team by coordinating operational activities, maintaining data accuracy, managing issue resolution, and acting as a key link between Sales and internal teams. The role ensures timely follow-up on requests, supports process adherence, and helps drive efficient day-to-day operations.
Responsibilities- Support the regional sales team with daily operational requests.
- Act as the liaison between Sales and internal departments.
- Communicate process updates, system changes, and key information to the sales team.
- Log, track, and escalate issues through Jira as needed.
- Monitor and follow up on open cases with CRM, Admin, and Technical teams.
- Maintain accurate client data, reporting levels, and CRM records.
- Support data cleansing and data quality initiatives.
- Track requests, initiatives, and operational activities to ensure timely completion.
- Provide progress updates to management and escalate issues when required.
- Experience in Sales Operations, Business Operations, or a similar support role.
- Strong organizational skills and attention to detail.
- Experience with Salesforce, Jira, and reporting tools such as Tableau.
- Ability to manage multiple priorities and track activities effectively.
- Strong communication and stakeholder management skills.
- Proficient in Microsoft Office applications, especially Excel.
- Proactive, solution-oriented, and comfortable working across multiple teams.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Skills Required
- Experience in Sales Operations, Business Operations, or similar support role.
- Strong organizational skills and attention to detail.
- Experience with Salesforce, Jira, and reporting tools such as Tableau.
- Ability to manage multiple priorities and track activities effectively.
- Strong communication and stakeholder management skills.
- Proficient in Microsoft Office applications, especially Excel.
- Proactive, solution-oriented, and comfortable working across multiple teams.
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
