Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
The Q2 Sales & Success Center of Excellence is seeking a Sales Support Analyst who will provide technical and administrative assistance to Sales and Customer Success teams in support of revenue growth and retention. Reporting to the Manager, Sales Operations, the Sales Support Analyst will deliver on key customer and prospect initiatives through data analysis, sales systems enablement, and project management. If you love to solve complex business problems using tools and data, this is the role for you!
A Typical Day:
- Plan and execute improvement projects aligned to complex, matrixed sales organization needs
- Manage systems used by the sales team including content management, prospect or sales portal, customer success management, conversational intelligence, lead generation and others
- Communicate with and enable sales teams on key feature functionality within our sales systems
- Drive full feature utilization and adoption across owned sales systems
- Manage strategic vendor relationships for the sales team including quarterly check in meetings, review of upcoming product roadmaps, project manage delivery of strategic roadmap items within Q2, etc.
- Interpret operations and sales data and provide dashboards and presentations to leadership
- Oversee Salesforce and other system data integrity
- Ensure consistency in workflows and processes
- Provide technical and administrative support to Sales
- Work closely with Sales organization to understand needs and opportunities
- Communicate and manage change with global matrixed Sales teams
- Design and implement process improvement projects for efficiency and scale
- Work cross-functionally with IT and other teams across the enterprise to facilitate open dialogue around business needs and expectations
Bring Your Passion, Do What You Love. Here’s What We’re Looking For:
- Bachelor’s degree
- 2+ years of experience managing Salesforce, Gong, Seismic and other sales and customer success management technologies and tools
- Knowledge of banking practices and software sales is preferred
- Experience managing projects and implementing change in a sales organization
- Experience building custom reports and dashboards in Salesforce as well as analyzing data and building charts in Excel
- Ability to simplify and summarize complex concepts
- Superior communication and interpersonal skills
- Ability to multi-task and prioritize initiatives
- Strong problem-solving skills
- Attention to detail, a commitment to quality, results-driven and customer focused
- Strong command of PowerPoint, Word, and Microsoft collaboration tools
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
What the Team is Saying
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What We Do
Want to feel truly valued at work? Check out Q2! Our unique company culture and super-hero employees, are what sets us apart. We know how to get it done and still have fun! Q2 builds the leading mobile banking software platform serving Credit Unions, Banks (large and small), Community Banks and Financial Institutions. Our mission is to build stronger and diverse communities by strengthening their financial institutions. Q2 prioritizes innovation, collaboration and celebrating our employees who make our mission successful. Q2 is a national "Best Place to Work" Award winner 3 years running! Join our "Circle of Awesomeness"! #Q2Peeps
Why Work With Us
Nothing builds trusting, collaborative relationships like a fun atmosphere and a shared sense of purpose. Q2 is known for our collaborative, friendly and mission driven culture. We prioritize career development and employee recognition. We value our customer relationships and our global impact.
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Q2 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work environment allows us to work, where we work best! Employees can choose when to work from home and when to work in-person. Q2 also has a few specific days a month, where functional groups are in office collaborating together.
