Sales Support Analyst

Job Description:About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team:

OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex – OPIS makes it simpler.

About the Role:

As a member of the OPIS Sales Operations Team, you will be responsible for building, maintaining, and analyzing reports critical to the operations of the OPIS sales team. You will assist sales teams with sales order tasks such as documenting process changes, creating orders, sending contracts for signature, obtaining approvals for discounts, and other critical order processing functions to ensure delivery. You will sit within the Sales Operations Team, which works with the entire sales organization to enhance the overall operating efficiency and excellence of the sales team. You will also work closely with other members of the sales team, Dow Jones order management team, legal team, product team, and finance team. You will report to the OPIS – Sales Support Manager.

You Will:

• Provide support and administrative coordination on the sales/renewal process for Sales teams, including Sales Management 
• Discuss and explain contractual guidelines of OPIS products with account managers, finance, product managers, sales leadership, product delivery, and sales operations 
• Help with the preparation and distribution for client legal agreements, attachments, proposals, purchase orders and business correspondence
• Process signed and executed renewal contracts in Salesforce system
• Process product or service cancellations
• Maintain and meet all contracts requested by the account manager on behalf of the client
• Research and resolve product delivery and invoicing challenges on behalf of the customer/account manager
• Train junior sales support team members 
• Create and maintain sales performance related spreadsheets and/or databases for Sales Management monthly
• Submit information to order validation (OV) related to client cancellations and client data updates (i.e. edits/changes to contact information) 
• Work with sales to reconcile outstanding orders awaiting information and purchase order (PO) required for revenue recognition

You Have:

• 2-4 years’ experience within a sales organization in sales administration, sales support, customer service, or a similar role
• Experience supporting and processing contracts
• Supported multiple business lines
• Documented processes and procedures
• Microsoft Word, Microsoft Excel, and Salesforce/Netsuite competency

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - OPIS - CMA

Job Category:

Sales

Union Status:

Non-Union role

Pay Range: $55,000 - $70,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..