Sales Support Analyst II

Are you ready to play a key role in driving operational excellence and ensuring a seamless client experience in the healthcare sector?

Do you thrive in dynamic environments where collaboration, problem-solving, and innovation are at the heart of success?

About our Team:

Our team plays a vital role in supporting sales representatives and channel partners across key administrative areas, including order processing, customer quotes, sales information management, product training, and financing. Operating within the Sales Support and Administration function, we act as versatile generalists, combining multiple disciplines to ensure smooth and efficient business operations

About the Role:

The Sales Support Analyst II provides operational and administrative support to the sales team, ensuring efficiency in processes, accuracy in information management, and a seamless client experience. This role is key to coordinating renewals, proposals, events, and communications across multiple business areas.

Responsibilities:

• Monitor and follow up on internal quota approvals for renewal proposals, ensuring compliance with established deadlines.

• Maintain updated account statuses in Salesforce on a weekly basis, ensuring accuracy and reliability of information for decision-making.

• Track the progress of pending renewals, proactively collaborating with agents and clients to resolve issues and facilitate successful closures.

• Coordinate and oversee the contract signing process, ensuring proper documentation and a smooth client experience.

• Manage the timely dispatch of commercial proposals in collaboration with the sales team, maintaining consistency and quality in client communications.

• Support the planning, logistics, and execution of corporate events, conferences, and trade shows to enhance brand visibility and strengthen relationships with clients and strategic partners.

• Actively participate in communication campaigns and mailing activities, ensuring effective dissemination of relevant information to clients and stakeholders.

• Facilitate communication and coordination among different business areas (Sales, Finance, Marketing, Customer Care, ATC, and Operations), promoting integrated and efficient processes.

• Provide direct support to clients for inquiries or issues, ensuring prompt assistance and a positive experience.

• Deliver virtual and in-person training sessions for clients, institutions, and new users on the use of ClinicalKey (CK), ensuring an optimal and productive user experience.

• Assist the team with administrative and logistical tasks, contributing to the overall efficiency of the department.

• Coordinate with other business units to organize internal events such as year-end celebrations and other corporate activities.

• Collaborate with the Business Continuity Planning (BCP) team to coordinate drills and prepare/send relevant communications.

• Work with the Facilities department at Reforma office to manage operational plans, changes, and needs.

• Receive and process invoices related to the business operations.

Requirements:

• Bachelor’s degree in Administration, Business, International Business, Marketing, or related field.

• Minimum of 3–5 years of experience in sales support, operations, or administrative roles.

• Proficiency in Salesforce (or similar CRM tools) and MS Office Suite.

• Strong organizational skills with attention to detail and ability to manage multiple priorities.

• Excellent communication skills in Spanish and Business English (written and spoken).

• Experience coordinating events, managing documentation, and supporting commercial processes.

• Customer-oriented mindset with problem-solving skills and ability to provide effective support.

• Ability to work collaboratively across different business areas and manage cross-functional projects.

• Resilience, self-motivation, and capacity to work independently under established deadlines.

• Familiarity with the healthcare sector and technology solutions is a plus.

Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

"We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Private Medical/Dental Plan

● Savings Fund

● Life Insurance

● Meal/Grocery Voucher"

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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