Sales Supp. Specialist-Customer Support

Reposted 16 Days Ago
Be an Early Applicant
Xiamen, Fujian, CHN
In-Office
Entry level
Robotics • Analytics • Energy
The Role
This role involves providing customer support related to orders and payments, coordinating with stakeholders to improve satisfaction and optimize internal processes.
Summary Generated by Built In

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Finance Manager

__

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: {onsite}
This role is contributing to the {CPP ID Commercial} in {Xiamen, China}. Main stakeholders are {ELDS}.
You will be mainly accountable for:

Order Handling and cash collection

  • Customer master data’s checking, application and maintenance
  • Order SAP booking in accordance with group and company policy
  • Payment Tracking, including advance payment and progress payment before delivery
  • Bank bond application
  • Customer order delivery arrangement
  • Sales revenue recognition and customer invoice issuing
  • Contract file management

Internal control

  • Internal control for O2C process, optimize the commercial related process
  • Always look at opportunities to improve current process, for both effectiveness and simplify, remove the barriers to execution

Our team dynamics
You will join a {dynamic, talented, high performing} team, where you will be able to thrive.


Qualifications for the role

Ability

  • Work with strong sense of responsibility and good work attitude.
  • Be good competence on handling job under pressure.
  • Strong cross function coordination skills, good teamwork spirit, problem-solving skill.
  • Good communication skill.

Knowledge, Skills and Experience

  • Bachelor’s degree or above, major in Finance, Law, International trade, Economic related.
  • A good understanding of Contract Law / Terms and Conditions
  • Be fluent in both written and spoken English
  • Good at Microsoft Software: Excel, Power Point etc.
More about us

ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Skills Required

  • Bachelor's degree or above, major in Finance, Law, International trade, or Economics
  • Good understanding of Contract Law / Terms and Conditions
  • Fluent in both written and spoken English
  • Proficient in Microsoft Excel and PowerPoint

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

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The Company
Bengaluru, Karnataka
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

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