With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM.
Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.
Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.
Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.
Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.
We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!
About the Role
The Sales Support – Senior Associate plays a critical role in enabling commercial success by supporting Sales and Business Development teams across the full opportunity lifecycle. This role combines commercial operations, client coordination, proposal and SOW management, and data driven reporting to ensure opportunities progress efficiently from initial engagement through to contract signature.
The role is highly collaborative and best suited to someone who is organised, commercially aware, confident engaging with clients, and comfortable working with senior internal stakeholders in a fast paced environment.
Key Responsibilities
Sales & Commercial Support
- Support Sales and Business Development teams across the full sales lifecycle, from qualification to deal close
- Coordinate active opportunities, track next steps, and maintain momentum
- Conduct client follow-ups and outreach on behalf of the sales team
- Lead proposal development and coordinate inputs from Sales, Delivery, Legal, and Finance
- Draft and manage SOWs, ensuring accuracy, compliance, and commercial alignment
- Manage version control, approvals, timelines, and contract execution support
- Maintain accurate CRM and pipeline data
- Track actions, proposals, and SOWs to ensure timely deal progression
- Support forecasting and pipeline reviews with structured data
- Produce sales reports, pipeline summaries, and performance dashboards
- Analyse sales trends to identify risks and opportunities
- Ensure data accuracy across reporting tools and systems
- Collaborate with Sales, Finance, Legal, Delivery, and Marketing teams
- Identify process improvements to streamline proposals and sales support
- Support sales onboarding from a systems and process perspective
Proposal & SOW Management
Pipeline, CRM & Follow-Ups
Data, Reporting & Analysis
Stakeholder & Process Support
Qualifications
Essential
3+ years proven experience in Sales Support, Sales Operations, Commercial Operations, or a related role
Handson experience drafting and managing SOWs, proposals, or commercial documentation
Experience using CRM systems (e.g. Salesforce or similar)
Strong Excel skills and confidence working with reports, data, and forecasting
Excellent written and verbal communication skills, including clientfacing interaction
Desirable
Background in professional services, consulting, financial services, or B2B sales environments
- Experience in AI
Experience coordinating proposals or bids in complex or multistakeholder environments
Familiarity with contract approval workflows and commercial governance
Why Factor?
- A unique opportunity to develop your career in an international, innovative company providing legal services to the largest and most sophisticated companies worldwide including top banks, technology companies, pharmaceuticals / biotechs, and others;
- Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
- Inclusive and nurturing work environment, where everyone's contributions are valued;
- A great culture with diverse, top caliber, highly motivated teammates and a respect for work-life balance;
- Hybrid working model (a minimum of 3-4 days in office per month) with a modern office located in the heart of Belfast.
Skills Required
- 3+ years proven experience in Sales Support, Sales Operations, Commercial Operations, or a related role
- Hands-on experience drafting and managing SOWs, proposals, or commercial documentation
- Experience using CRM systems (e.g. Salesforce or similar)
- Strong Excel skills and confidence working with reports, data, and forecasting
- Excellent written and verbal communication skills, including client-facing interaction
What We Do
Over the last decade, we helped define the alternative legal services market. As an independent company, Factor defines a new category in the legal ecosystem, bringing together the strengths of Traditional Law, New Law and In-house Law to solve complex legal work at scale. We call this new category Integrated Law.
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