Sales Supervisor

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

InteLogix is seeking a results-driven and experienced Sales Supervisor to lead and manage a team of sales agents. The ideal candidate will be responsible for ensuring team performance, driving sales targets, and maintaining high-quality standards in a fast-paced, client-focused environment. This is a fully onsite role located at our office in San Salvador.

Responsibilities:

• Lead, coach, and develop a team of sales agents to achieve daily, weekly, and monthly sales targets.

• Monitor team performance and implement action plans to address performance gaps.
• Ensure compliance with InteLogix policies, quality standards, and client expectations.
• Collaborate closely with Quality Assurance and Training departments to optimize team performance and knowledge retention.
• Deliver regular performance feedback through coaching sessions, team meetings, and performance reviews.
• Analyze sales reports and metrics to identify trends, opportunities, and areas for improvement.
• Handle customer escalations and assist in resolving complex issues as needed.
• Support recruitment, onboarding, and training of new sales team members.
• Maintain up-to-date knowledge of client products/services and effectively communicate updates to the team.
• Promote a positive and inclusive work environment aligned with InteLogix core values.
• Foster a transparency and drive effectively the sales environment

Qualifications:

• 2+ years of experience in BPO operations, contact center leadership, or sales program management.

• Demonstrated success leading teams in sales conversion or revenue-generating environments.

• Strong understanding of sales methodologies, value-based selling, and customer persuasion techniques.

• Experience designing and executing sales contests, incentive programs, and bonus structures.

• Experience with a Sales Coach approach—real-time skill coaching, behavior-based feedback, and performance uplift strategies.

• Proven track record of improving conversion performance through data-driven strategies and coaching.

• Strong client-facing communication skills, including the ability to present insights and recommendations to stakeholders.

• Bilingual English/Spanish