Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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The Sales Supervior is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.
Major Responsibilities include but are not limited to:
People
• Inspire, lead and coach the store team to create a culture of performance delivery and accountability
Support the Management Team in training and developing the store team as well as onboarding new joiners
• Provide feedback to support Management Team in evaluating and boostig performance of each Jet Set Ambassador
• Ensure image and grooming standards are aligned with brand policy •
Practice and role model the company behaviors, ensuring effective use of the behavior tool kit
Service
• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping
• Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channls
• Proactively manage client database and utilize information to increase sales • Maintain floor presence and lead by example through elevated customer experience and Service Leading
• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest
Sales
• Meet and exceed sales goals holding self and team accountable for the results
• Analyze reports, and develop action plans to ensure expectations are met or exceeded • Track and communicate business results and opportunities, driving sales and product knowledge • Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively
Operations
• Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards
• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with with SM, ASM and LPRM
• Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies
• Ensure all the Company Communication Platforms are used effectively and relevant actions taken. Technology Proficiency: Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement
Job Requirements:
• Relevant proven retail and management experience with a fast-paced retailer
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
• Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism
• Proficiency in Retail Math, KPIs and Microsoft Office
• Fluent English
We are an Equal Opportunity Employer M/D/F/V
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
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What We Do
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.
At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions.
The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.
