Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.
Overview:
As a Supervisor for our SOHO, New York flagship store, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling and unsurpassed service culture. Closely partnering with the Store Manager, the Sales Supervisor will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Supervisor will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.
Your Mission:
Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
Communicates company set KPI's and identifies strategies to ensure performance standards are met.
Support daily team brief meetings to communicate current business trends and relevant updates.
Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
Support and maintain visual merchandising standards set by the WW headquarters.
Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved.
Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
Ensure a consistent and branded onboarding experience for all new hires.
Participates in attracting, recruiting, and retaining a high performing team.
Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
Fully support and align with all key business initiatives and new product launches.
Your Talent:
Sales and client management experience in luxury retail.
Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
Previous team management experience.
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen.Strong verbal and written communication skills and excellent organizational skills.
Bachelor's Degree in a related field is preferred.
Compensation:
Hourly ($26 - $28 per hour) + Commissions
Reward
Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
Employee discount
Exclusive staff sales and sample sales
Flexible working/core hours
Maternity/paternity enhanced
Fitness membership (Classpass) and onsite yoga
Volunteer and Birthday leave
Employee referral bonus
Financial Wellbeing Support Services
We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.
At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.
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What We Do
Stella McCartney is a luxury lifestyle brand that was launched under the designer’s name in 2001. It emboldens confident femininity with elevated yet effortless, conscious fashion. The brand is committed to being an ethical and modern company, believing it is responsible for the resources it uses and the impact it has on the environment. It is therefore constantly innovating new ways to become more sustainable, from designing to store practices and product manufacturing. As a lifelong vegetarian, Stella McCartney never uses any leather, feathers, fur or skins in any products for both ethical and environmental reasons – pioneering a movement for the use of alternative materials. Supporting regenerative agriculture and circularity, the brand is embracing new business models that will transform how clothes are sourced, produced, sold, shared, repaired and reused, promoting long-lasting products with extended use to reduce environmental impact. Today, Stella McCartney spans women’s ready to wear, unisex capsules, kids’ clothing, accessories, swimwear, lingerie, a performance wear collaboration with adidas, STELLA skincare and more – with 48 directly owned stores and 21 franchise stores across New York City, London, Paris, Milan, Tokyo, Shanghai and Beijing. Our collections are now sold in 77 nations through 863 specialty shops and department stores, and ship to 100 countries via online.
