Sales Strategy & Support Officer

Job Description
If you're passionate about Sales, you have found the right team.
As a Sales Strategy and Support Officer you are eager to jump in and assist a high revenue sales team in meeting their revenue plan. You have excellent attention to detail and can communicate clearly internal requirements in order to provide the best customer experience possible. You will also be working close with customers to ensure the completion of enrollment. This includes assisting the sales team, understanding internal requirements, providing excellent customer service, working closely with customers for enrollment completion, and managing sensitive customer situations. The role also offers an opportunity to learn and understand the company's solution suite and articulate its value proposition.
Job Responsibilities

• Support high revenue Sales team activities which contribute to the achievement of the annual revenue plan and goals of the organization
• Demonstrate a thorough understanding of InstaMed solutions, products and processes
• Work closely with the customer to ensure completion of enrollment materials including confirmation of solution scope and expected volumes
• Review and submit enrollment forms and initiate contracts for Professional Services
• Shepherd maintenance tasks for typical incoming account requests
• Resolve customer escalations and provide the customer with timely status updates and resolution
• Maintain accurate and timely documentation of all activities relevant to the position

Required qualifications, capabilities, and skills

• Excellent people skills and ability to build relationships with customers.
• Ability to think outside of the box and take a step back from a problem to find a resolution.
• Ability to quickly learn and understand InstaMed's solution suite and articulate our value proposition.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Excellent organizational skills in daily tasks and follow-ups.
• Experience in a customer-facing position.

Preferred qualifications, capabilities, and skills

• Healthcare technology experience.
• Experience with Salesforce.
• Bachelor's Degree or higher.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.