As a Sales Strategy & Operations Manager in Seven Retail, you won’t just sit behind strategy decks, you will play a key role in driving acquisition and retention metrics. You will be responsible for shaping high-level strategic initiatives while also owning the end-to-end implementation and performance monitoring of critical projects.
This role will oversee all sales centers performance, ensuring smooth day-to-day operations, consistent quality standards, and achieving business goals. Your scope will span across sales acquisition and retention, sales operations, operational excellence, process improvement, cost efficiency & management, and commercial operations, giving you a holistic view of how the business runs and scales.
Job Description:
1. Strategic Planning and Execution
- Develop and refine the company's strategic roadmap, aligning it with overall business goals and objectives
- Analyze market trends, competitor activities, and internal data to identify growth opportunities and risks (acquisition and retention strategy)
- Lead cross-functional initiatives to execute strategic projects, ensuring they stay on schedule and deliver measurable outcomes.
- Design and execute sales bundling strategies to increase product adoption.
- Drive cross-pollination initiatives (cross-sell & upsell) across business units.
- Monitor and track performance against customer acquisition and retention targets.
2. Operational Efficiency and Process Improvement
- Evaluate current business & sales operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality
- Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes
- Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
3. Leadership and Stakeholder Management
- Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions
- Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution
- Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement
Requirements:
- Minimum of 3-5 years experience in sales, business development, commercial, program management, strategy consulting and field operations
- Proficiency in managing daily sales and commercial operations, coordinating between departments, and ensuring efficient resource allocations
- Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.
Skills Required
- Minimum of 3-5 years experience in sales, business development, commercial, program management, strategy consulting and field operations
- Proficiency in managing daily sales and commercial operations, coordinating between departments, and ensuring efficient resource allocations
- Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!
