The Role
The Sales Strategy and Ops Lead will enhance sales processes, manage Salesforce tools, drive efficiency through AI, and ensure data integrity for forecasting and strategic planning.
Summary Generated by Built In
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
We are seeking a strategic and operationally-driven Sales Strategy and Operations Associate to be a cornerstone of our commercial success. You will act as the central nervous system for deal execution, partnering closely with Sales, Legal, and Finance to scale and build a best in class commercial organization. Your primary objective is to partner with the sales organization to streamline their processes, deliver on the global strategy and execute commercially sound agreements. This is a high-impact role for a proactive problem-solver who thrives in a fast-paced environment and is passionate about building scalable processes.
What you’ll be doing:
- Accelerate Sales Cycles: Drive the end-to-end sales process, proactively identifying and removing friction points to increase the velocity of deals moving through the pipeline. Serve as the trusted advisor and subject matter expert for the Sales team on deal structuring, pricing, and contract negotiations. You will manage the process from initial quote to final signature;
- Manage Sales Technology: Take full ownership of the CRM (Salesforce) and other sales tools, ensuring they are configured, maintained, and optimized to support the sales team's workflow and reporting needs;
- Drive Process Excellence: Continuously identify opportunities to streamline and automate sales workflows. You will develop and document best practices to build a scalable foundation for a world-class commercial function;
- Champion AI Integration: Evaluate and implement AI-powered tools to enhance deal analysis, contract review, and process automation, bringing cutting-edge efficiency to our operations;
- Ensure Data Fidelity: Guarantee the absolute integrity of all commercial data, ensuring data flows accurately to downstream systems for reliable reporting and forecasting;
- Manage Sales Forecasting: Take a leading role in the sales forecasting process, collecting data, analyzing trends, and providing accurate forecasts to senior leadership. You will work to improve forecast accuracy and predictability.
What you need to have:
- 8+ years of experience in Revenue Operations, Sales Operations, or a similar function, preferably within the SaaS or Health technology industry;
- Proven experience in sales forecasting, strategic planning, and performance analysis;
- Deep expertise in CRM and CPQ tools (Salesforce experience is highly preferred);
- A strong understanding of SaaS or Health Technology business models, pricing strategies, and revenue recognition principles;
- Proven ability to work cross-functionally and build strong relationships with Sales, Legal, and Finance stakeholders;
- An analytical, strategic and process-oriented mindset with a track record of improving and scaling commercial operations.
What we would love to see:
- Experience in the digital health or health tech space;
- Demonstrated success in implementing AI tools to drive efficiency in a sales;
- A proactive and independent work style, with the ability to manage multiple priorities and navigate ambiguity in a high-growth setting.
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy.
- To get to know more about our Tech Stack, check here.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Top Skills
Ai-Powered Tools
Cpq Tools
CRM
Salesforce
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
