KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. The Sales specialist also supports maintenance and modernization sales persons creating and qualifying leads for them.
What will you be doing?
Early proposal for conversion and renegotiations
- Support sales person in generating early tender/proposals for conversions and renegotiations for Core 3 customers
- Proactive creation and development of customer relationships
- Responsible for making courtesy calls
- Ensures successful conversions with existing and new maintenance customers
Conversion, Renegotiation and LIS LIMBO follow up
- Monitor the renegotiation trend and follow up with sales person on the opportunity and tender proposal
- Monitor on the LIS LIMBO trend and follow up with sales person on the next actions
- Follow up with sales person on overdue opportunities
Modernization leads generation and sales support
- Supports sales team to generate and qualify new leads through market research, enquiries, and analysis of LIS opportunities
- Supports sales person to follow up with customers on status of new and existing leads and opportunities and generate early tender/proposals
- Can sell VB Repairs in campaigns
- Follows up the modernization opportunities and works with sales manager on assignment to ensure clear accountability
- Coordinates with CSE/supervisor/technicians for site surveys and support
- Supports and escalate any customer issue to sales manager and other relevant parties satisfaction
- Create basic information for new leads and opportunities in CRM
- Ensures CRM data is updated timely and complete by sales persons.
- Assist sales manager in sales reporting
Are you the one?
- Mastering customer contacts, presentations and negotiations, closing deals, tendering process, aftersales activities, basic knowledge of contractual and financial terms.
What’s On Offer
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
KONE is proudly ranked as World's Best Employers in Forbes magazine and to be named one of Singapore’s Best Employers by The Straits Times and Statista for the third consecutive year in 2025!
#LI-YL1
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
