Overview
The Sales Specialist role is very important to the operation of the store environment. This position ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store. This individual supports company and management initiatives/direction while ensuring adherence to policies and procedures as outlined by the organization. Sales Specialist are scheduled to flex schedule and hours are given based of the needs of the business.
Core Competencies
Personal and Interpersonal Skills
• Authentic
• Compassion and Understanding Others
• Composure • Customer Focus
• Ethics and Values
• Integrity and Respect
• Interpersonal Savvy
• Listening Energy and Drive
• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor
• Self-Awareness
• Peer Relationships
Energy and Drive
• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor
Key Roles and Responsibilities
Customer and Brand Experience
• Support a best in class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling
• Take ownership for the customer experience in your store by providing a customized and personal relationships with each customer/client
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising expectations where necessary
• Consistently meet sales and Key Performance metrics as established by Store Management
Maintain Operational Excellence
• Policy and Procedure
o Maintain a knowledge and understanding of all Policy and Procedure
• Stock/Inventory Management
o Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints
• IT Systems
o Accurately process Point of Sale transactions
Personal Excellence
• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers
Experience/Capabilities
• Previous experience in contemporary or luxury fashion sales/clienteling preferred
• Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
• Availability to work per the needs of the business
Skills Required
- Ability to lift at least 30 pounds and perform physical activities including carrying, pushing, pulling, squatting, kneeling, twisting, turning, climbing, crawling, reaching, and bending.
- Availability to work according to the needs of the business, including a flexible schedule.
- Previous experience in contemporary or luxury fashion sales and clienteling.
What We Do
Interested in joining one of the most dynamic fashion brands in the world? To view and apply to all headquarter and retail jobs at rag & bone, please visit our website and careers page: http://www.rag-bone.com/careers From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic. Inspired by a desire to create beautifully constructed clothes, rag & bone prides itself in the time-honored techniques of supremely skilled, local manufacturers at some of the oldest factories in the country. The importance of quality, expert craftsmanship and attention to detail resonated deeply, informing the brand’s core philosophy. With a downtown sensibility, signature clean silhouettes and an inherent integrity, rag & bone continuously redefines urban style. In 2007, rag & bone won the Swarovski Award for emerging talent in Menswear and in 2010, the brand was bestowed the industry’s most prestigious honor when named Menswear Designer of the Year by the Council of Fashion Designers of America (CFDA). rag & bone offers a full range of men’s and women’s ready to wear, /JEAN, Standard Issue, footwear and accessories collections. rag & bone operates 35 stores worldwide, ten of which are in New York City. Stores are also located in Washington, D.C.; Boston, Massachusetts; Dallas, Texas; Los Angeles, California; Greenwich, Connecticut; Aspen, Colorado; and Bal Harbour, Florida. International stores are located in London, UK; Tokyo, Japan; Bangkok, Thailand; Taipei, Taiwan and Hong Kong. rag & bone is also available in boutiques and department stores in over 53 countries worldwide.
