We have an exciting opportunity for a Sales Specialist in our Cardiff branch!
At Minster, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Working hours are 8:00 to 17:00, Monday to Friday.
What You’ll Be Doing
Building excellent relationships with new and lapsed customers so you can understand and meet their needs
Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.
Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge
Ensuring all customer orders are fulfilled in a timely fashion.
Following plans to continuously improve customer experience.
Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)
Supporting all Company initiatives.
What We’re Looking For
Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
Great customer focus and desire to do your absolute best to get the best outcomes
Ability to build rapport and develop good understanding of your portfolio to secure future projects.
Pro active
Well organised
Great attention to detail
Efficiently use IT equipment and have a strong telephone presence.
What’s in it for you
Competitive Basic Salary
Performance Related Bonus
34 days holiday per year
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Refer a Friend scheme
Wellbeing Centre via Work Perks
Why Choose Us?
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Skills Required
- Strong customer service skills and focus
- Sales and upselling experience to meet targets
- Ability to build rapport and manage a customer portfolio
- Knowledge of trading terms, customer accounts and credit levels
- Proactive attitude and enthusiasm for merchant world
- High levels of honesty, integrity and team spirit
- Well organised with great attention to detail
- Efficient use of IT equipment
- Strong telephone presence and communication skills
- Willingness to learn product and supplier knowledge
- Commitment to improving customer experience and company initiatives
What We Do
STARK is one of the United Kingdom's largest retailers and distributors of building and construction materials. The company serves as a preferred local partner for professional builders, offering a wide array of building materials, specialized services, and expert advice to support construction projects across the region.
