Company :
Sime Darby Industrial Sdn Bhd· Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.
· Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
· Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).
· Help customers with warranty issues and develop proactive before failure repair strategies.
· Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
· Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
· Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.
· Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.
· Coordinate with parts, service, and equipment management division to support customer needs.
· Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.
· Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.
· Generate quotes for parts, service, and equipment management solutions.
· Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue
Skills Required
- Face-to-face customer visits and relationship management with construction industry customers
- Knowledge of equipment repair, warranty handling, Product Improvement/Safety Programs, and Scheduled Oil Sampling
- Experience conducting equipment inspections and recording status using Cat Inspect
- Familiarity with Product Link and other Cat service programs (CVA, EMS, PCC)
- Ability to analyze PSE leads, build call plans, and set/achieve sales goals
- Proficiency using a CRM to log visits, inspections, competitive activity, and manage opportunities
- Ability to generate quotes for parts, service, and equipment solutions and coordinate cross-functional support
- Weekly pre-call planning and use of key sales metrics (PAR call rates, POPS, growth targets)
What We Do
Sime is a partner of choice for the world's most admired brands in the industrial equipment and automotive sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime today has a workforce of more than 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region
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