Sales Complaint Investigations Coordinator (Bilingual)

Reposted 8 Days Ago
Be an Early Applicant
3 Locations
In-Office
55K-121K Annually
Entry level
Healthtech • Insurance
The Role
The Sales Solutions Analyst supports the implementation of sales solutions, investigates sales complaints, and reports findings to responsible areas. They also develop communication tools and measure key data for improving sales processes.
Summary Generated by Built In

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for supporting sales solutions implementation plans for group business, including the research, analysis, and measurement of key data related to new solutions and continuous improvement of existing sales capabilities and processes.
This person will investigate all sales related complaints for agents and agencies including internal and external and report the findings back to the responsible area which could be internally or to CMS.

Required Job Qualifications:

  • Bachelor Degree and 1 year of experience in a managed care, consulting, sales or project management OR 5 years of experience.
  • Experience developing communications, tools, processes or strategies.
  • Knowledge of group healthcare/managed care trends, products, and industry.
  • Knowledge of sales, tools and techniques.
  • Knowledge of training strategies and implementation process.
  • Experience with dashboards and reporting.
  • Results track record.

Preferred Job Qualifications:

  • Bilingual (English and Spanish)
  • Knowledge of CMS
  • Medicare plan knowledge
  • Health insurance sales experience
  • Grievance experience or knowledge of the grievance process
  • Salesforce experience

This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

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    Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

    Pay Transparency Statement:

    At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

    The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

    HCSC Employment Statement:

    We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

    Base Pay Range$54,800.00 - $121,100.00

    Exact compensation may vary based on skills, experience, and location.

    Top Skills

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    The Company
    HQ: Chicago, IL
    13,563 Employees

    What We Do

    Imagine Something New, Something Different.

    Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families.

    HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development.

    HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC.

    Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization.



    Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.

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