Role: Sales Services Advisor (Customer Education & Adoption Services)
Location: US Remote
Travel: Up to 25% to support sales opportunities
Synonymous Business Title (s): Enterprise Education Architect
Overview:
The Sales Services Advisor for Education & Adoption Services within the Professional Services organization, is responsible for partnering with Sales, clients, and cross-functional teams to position, solution, and drive the sale of Education and Adoption Services (Organizational Change Management and End User Training).
Aligned to Blue Yonder implementations, this role requires deep expertise in education and adoption strategies, as well as the ability to design, scope, and price EDU and Adoption Services offerings that support successful enterprise software deployments—particularly within supply chain environments.
The role is a key contributor to services revenue growth across North America, ensuring customers achieve strong user adoption, business readiness, and long-term value realization.
What You’ll Be Doing:
Services Sales & Solutioning
- Partner with Sales teams to identify, qualify, and develop Education and Adoption Services opportunities across the region
- Lead discovery efforts, including client workshops and data-gathering activities, to define requirements, success criteria, and win themes
- Design tailored solutions across Education, OCM, and End User Training aligned to client transformation objectives
- Position and articulate the business value of adoption services to both client and internal stakeholders
Deal Support & Execution
- Support the end-to-end sales cycle, including proposal development, RFP responses, and drafting of Statements of Work (SOWs)
- Develop accurate scoping and pricing models using established methodologies, tools, and assumptions
- Present and defend solutions in client meetings, orals, and executive presentations (virtual and in-person)
- Collaborate with Sales to advance deals and improve win rates
Sales Enablement & Market Development
- Support internal enablement initiatives and sales campaigns to promote Education and Adoption Services offerings
- Develop and enhance estimating models, tools, and sales collateral to improve consistency and efficiency
- Contribute to thought leadership and the evolution of Education and Adoption service offerings
- Proactively review regional pipeline to identify and position services opportunities within active deals
- Establish regular engagement cadence with Sales to drive awareness and attachment of services
Pipeline & Forecast Management
- Maintain visibility into pipeline, opportunities, and bookings related to Education and Adoption Services
- Provide regular forecasting and reporting against regional targets
- Track performance metrics including services attach rate, revenue, and conversion rates
What We’re Looking For:
Qualifications & Experience
- Bachelor’s degree from an accredited four-year university
- 5+ years of experience in a services sales, solution architect, or advisory role supporting Education, OCM, or adoption services
- Proven experience in scoping, solutioning, and pricing professional services engagements
- Experience supporting enterprise software implementations, preferably within supply chain (e.g., WMS, TMS, Planning)
- Strong understanding of Organizational Change Management and End User Training methodologies
Key Skills
- Strong consultative and value-based selling capabilities
- Excellent communication, presentation, and stakeholder engagement skills
- Ability to translate complex business and technical requirements into clear value propositions
- Experience facilitating client workshops and discovery sessions
- High level of collaboration across Sales, Delivery, and Product organizations
- Strong analytical and problem-solving skills with attention to detail in scoping and pricing
#LI-Remote
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The base salary range for this position is $120,335 to $151,665 USD.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
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What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
