This is a remote position.
We are looking for a technically capable, detail-oriented Scrum Master to support and monitor our global sales team. This is not a traditional Scrum Master role — you will be embedded in daily sales operations, owning CRM governance, process compliance, and team coordination.
Key Responsibilities
• Conduct daily Scrum calls with sales representatives across regions — tracking leads, follow-ups, offers, and deal progress
• Onboard every new sales hire onto Fouress CRM protocols — explain workflows, field usage standards, data entry rules, and reporting expectations
• Monitor sales executives for adherence to all CRM procedures and escalate non-compliance
• Actively use Zoho CRM daily — create, update, and audit records as needed
• Track and report on sales KPIs using Power BI dashboards
• Identify process gaps and flag them to management with data to back it up
• Maintain documentation of CRM SOPs and update them as protocols evolve
• Coordinate between sales, procurement, and operations teams to ensure pipeline visibility
Requirements
Area
Requirement
Experience
2–4 years in a sales coordination, CRM operations, or Scrum/project coordination role
CRM
Hands-on experience with any CRM; Zoho CRM is a strong plus
Reporting
Working knowledge of Power BI or similar BI tools
Benefits
Skills Required
- 2-4 years in sales coordination, CRM operations, or Scrum/project coordination
- Hands-on experience with any CRM
- Zoho CRM experience
- Working knowledge of Power BI or similar BI tools
- Experience conducting daily Scrum meetings and Scrum methodology
- Experience with CRM governance, process compliance, and SOP documentation
- Ability to coordinate between sales, procurement, and operations teams
What We Do
Fouress Synergy LLC is a global multi-commodity trading house specializing in polymers, petrochemicals, agro products (such as rice, wheat, and sugar), metals, and pharmaceutical raw materials, with an expanding wholesale cosmetics vertical. The company focuses on connecting suppliers and buyers across continents, maintaining a strong operational presence and strategic offices in the USA, UAE, Hong Kong, and South Korea.
