Sales & Sales Support Specialist, EMEA – 1 year contract

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The role:
Xylem is currently searching for a Sales & Sales Support specialist to support the team in EMEA. You will provide an important role in supporting selling activities and the execution of customer focused processes for Xylem products and the sales team within the EMEA region. This is a temporary 1-year backfill contract.

Principal Responsibilities:

• Ensures that all same day/priority customer requests are handled by collaborating with appropriate intercompany resources such as the order management team, production team, purchasing and the credit team, and as necessary.

• Ensures orders are processed on time in follow up with order management team and works proactively to resolve delays as needed.

• Acts as a liaison between Sales and other functions to resolve and escalate issues preventing meeting on-time delivery of commitments to our customers.

• Support the Sales team while out of office (holidays, business) and cover as needed such as generating opportunities for new RFQ’s, Generating quotes and updating CRM.

• Manage Leads on CRM and make sure new leads are assigned correctly to the right team member.

• Manage CRM bookings based on the financial Daily report received on daily basis, while following up with order management team to make sure in house orders are booked and executed.

• Support Sales Leader in Forecast management and execution.  

• Manage the new customer form process to register new customers. This will include supporting running compliance screening for new customers.

• Contributes to a culture of outstanding customer service by ensuring customer interests are at the heart of the work being performed

• Support Sales Leader and EMEA Sales process team in managing the revenue tracker to ensure ready orders are shipped.

• Supports the sales team to reach monthly/quarterly sales commitments

• Additional responsibilities as assigned by the Sales Leader

Requirements:

• BS/BA degree in related discipline and/or equivalent experience preferred

• Junior or entry level sales professional. Preferable +2 years of sales experience.

• Exceptional interpersonal and communication skills both verbal and written

• Experience with manufacturing environments is preferable

• Ability to forge strong relationships with customers and partners

• Understanding of the financial drivers behind orders and revenue

• Strong understanding of the sales cycle from leads to fulfilling orders.

• Ability to understand a product’s bill of materials. Water industry experience is preferred

• Ability to adapt to a fast-paced, high-tradition environment

• Ability to manage multiple priorities

• Ability to always maintain a professional demeanor

• Strong knowledge of Microsoft Office Suite

• Experience with SAP, or with another ERP software.

• Experience with CRM Dynamics or similar CRM systems.

• Schedule Flexibility is required in this role

Travel Requirements: 5%

Position Location: Spain or Italy

Contract: Fixed Term, 1 year contract

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.