Sales & Retention Program Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity:  

We are seeking a dynamic and experienced Program Manager in a flexible program management role, with an initial scope to drive retention & programs across the JAPAC geo. This role will partner with our Retention Sales &  Operations teams , who are responsible for attrition risk management, renewals and upsell.

This role requires aligning programs to our key areas of impact and priority, being able to design and scale processes, and manage complex stakeholders across the entire Adobe ecosystem. You will lead all aspects of the program's health, drive progress, and be able to confidently present insights. We value curiosity, a passion for learning, and a growth mindset. If you are dedicated to achieving goals and have a passion for strategic program management and operational excellence, we want to hear from you!  

What You'll Do:  

• Operational Rigor: Drive a culture of excellence and accountability, ensuring all programs are delivered in a timely way, within scope, and to a high standard. 

• Anticipates & Mitigate Risks: Goes beyond status reporting to drive issues to resolution by anticipating risks and developing risk mitigation strategies. 

• Program Planning: Develop a standard program structure, whilst maintaining the ability to adapt and adjust accordingly depending on the initiative and any shifts in strategic direction

• Stakeholder Engagement: Collaborate with cross-functional teams and key stakeholders to ensure seamless communication and coordination across all projects. 

• Strategic Alignment: Ensure projects and initiatives are aligned to JAPAC’s strategic objectives and business outcomes. 

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Who You Are:  

• Leader: Natural leader and facilitator, driven, and highly organized. Adept at facilitating actions, resolving conflicts, and communicating at all levels.

• Proactive & a Self-Starter: Able to be inquisitive and proactively seek out new initiative that could drive business growth.  Able to work independently under time constraints when required.

• Collaborative & Outcome Driven: Enjoys collaborating, learning, and empowering others, cultivating a positive work environment. Demonstrates forward-thinking skills and the ability to be a strategic thought partner. 

• Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear. Creative in solving problems and overcoming roadblocks. 

• Meticulous:  Ensuring well-designed and high quality processes and outcomes

• Reliable: Develops a sense of reliability in outcomes, timelines, and goals. 

What You Need to Succeed:  

• Experience in a Program Management or similar environment with sound understanding of project management methodologies and industry-standard processes. 

• Strong verbal, presentation, and written communication skills with the ability to advocate a course of action. 

• Ability to drive process improvements and champion a culture of operational excellence. 

• Strong analytical and problem-solving skills, with a self-starter attitude with a bias to action. 

• Experience working across matrixed organizations to achieve common goals, initiatives, and drive growth.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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