Tele Sales Representative -Calls
About Us
Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Uganda team is growing and we're looking for Tele sales representatives to join us.
Position Summary:
We are looking for a highly motivated and professional Tier 1 Outbound Callers to join sales team. In this role, the agent will be the first point of contact for prospective customers within the construction industry. Your primary objective is to engage decision-makers through outbound outreach, introduce our software platform, identify potential interest, and schedule qualified discovery meetings with senior sales representatives. This position is ideal for someone who enjoys building relationships, communicating with business professionals, and contributing directly to revenue growth
Required Skills:
- You are strong in spoken and written English (at least B2)
- Minimum 1-year professional in tele-sales
- Experience supporting customers via call, chat and e-mail.
- Passion for sales and ownership of experience including comprehensive issue resolution
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Organized and detail-oriented and able to recognize patterns
- Thrives on a team where expertise is shared and feedback is welcomed
- Solution and satisfaction driven, being able to discern when to provide support
- Knowledge of Office 365
- Experience with CRM systems
Job Duties
- Conduct high-volume outbound calls to targeted construction companies and industry stakeholders.
- Introduce the company and its SaaS solutions in a clear and compelling manner.
- Identify key decision-makers and relevant business challenges.
- Qualify prospects based on defined criteria and sales processes.
- Generate interest and secure a second meeting with an Account Executive or Sales Consultant. Accurately document all activities, conversations, and next steps in the CRM system.
- Follow established call scripts, messaging frameworks, and qualification guidelines.
- Handle objections professionally and maintain positive engagement with prospects.
- Collaborate with sales and marketing teams to support pipeline development.
- Meet or exceed activity, meeting-booked, and pipeline generation targets.
- Any other duties assigned by the client or management of Helpware.
Skills Required
- At least B2 proficiency in spoken and written English
- Minimum 1 year of professional tele-sales experience
- Experience supporting customers via phone, chat, and email
- Passion for sales and ownership of customer experience, including comprehensive issue resolution
- Ability to self-manage and work independently in a fast-paced, changing environment
- Organized, detail-oriented, and able to recognize patterns
- Ability to work collaboratively and accept feedback
- Solution- and satisfaction-driven approach, with sound support judgment
- Knowledge of Microsoft Office 365
- Experience with CRM systems
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
