The Role
Greet and assist customers, present vehicles, conduct test drives, generate and follow up on leads using CRM, schedule appointments, complete sales paperwork, deliver vehicles, and mentor/ train new sales staff while maintaining showroom and lot standards.
Summary Generated by Built In
Dealership:L0403 Audi Novi
What You'll Do:
- Greet customers in a prompt, friendly and professional manner.
- Provide professional product presentations to all customers.
- Offer and accompany customers on vehicle demonstration ride(s).
- Develop and prospect new business continuously.
- Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
- Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
- Schedule customer appointments daily.
- Assist customer during write up process ensuring it is a non-confrontational experience.
- Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
- Attend and actively participate in daily sales and training meetings
- Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
- Maintain appearance and cleanliness of vehicle lot and showroom.
- Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
- Upon sale, introduce customer to Service department following Sales 2 Service process.
- Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
- Train assigned salesperson for 60 days daily on your store’s sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
- Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.
- Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.
- Assist trainee to meet performance expectations as laid out in their job description.
What You'll Bring:
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently to enter accurate information into tracking system
- Mathematics – ability to solve basic math calculations.
- Basic computer skills
- Acceptable driving record and a valid driver's license in your state of residence
Skills Required
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing proficiency to enter accurate information into tracking systems
- Basic math skills for calculations
- Basic computer skills
- Experience using a CRM
- Valid driver's license and acceptable driving record
- Obtain any state-required salesperson licensing as applicable
Lithia Motors, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lithia Motors, Inc. and has not been reviewed or approved by Lithia Motors, Inc..
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Strong & Reliable Incentives — Sales-driven roles at busy stores can deliver good pay with a decent bonus structure, and commission-heavy plans reward volume. A “create your own paycheck” dynamic is described when hustle and long hours coincide with strong store traffic.
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Healthcare Strength — The core package includes medical, dental, vision, disability, life, and an EAP, with wellness resources, on-site clinics in select areas, and telemedicine highlighted. Discounts and employee pricing complement the benefits portfolio and bolster overall wellbeing support.
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Retirement Support — A 401(k) plan with company match and auto-enrollment is emphasized on benefits materials, with defined vesting and savings tools. Retirement programs are positioned as a core element of total compensation.
Lithia Motors, Inc. Insights
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The Company
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
