The Role
Greet customers, present products, conduct test drives, develop prospects, schedule appointments, enter and manage customer data in CRM, assist through write-up and delivery, train and mentor new sales staff, and maintain showroom and lot appearance.
Summary Generated by Built In
Dealership:L0453 Mesquite KiaMesquite Kia
What You'll Do:
- Greet customers in a prompt, friendly and professional manner.
- Provide professional product presentations to all customers.
- Offer and accompany customers on vehicle demonstration ride(s).
- Develop and prospect new business continuously.
- Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
- Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
- Schedule customer appointments daily.
- Assist customer during write up process ensuring it is a non-confrontational experience.
- Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
- Attend and actively participate in daily sales and training meetings
- Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
- Maintain appearance and cleanliness of vehicle lot and showroom.
- Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
- Upon sale, introduce customer to Service department following Sales 2 Service process.
- Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
- Train assigned salesperson for 60 days daily on your store’s sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
- Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.
- Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.
- Assist trainee to meet performance expectations as laid out in their job description.
What You'll Bring:
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently to enter accurate information into tracking system
- Mathematics – ability to solve basic math calculations.
- Basic computer skills
- Acceptable driving record and a valid driver's license in your state of residence
Skills Required
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing ability to enter accurate information
- Basic mathematics skills
- Basic computer skills
- Acceptable driving record and valid driver's license in state of residence
- Obtain all appropriate state licensing as required by law (if applicable)
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The Company
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
