The Role
Manage customer relationships and sales orders from quotation through delivery. Prepare quotes, process purchase orders, update ERP/CRM, coordinate with internal teams, resolve customer concerns, and support continuous improvement to ensure timely, accurate fulfillment and satisfaction.
Summary Generated by Built In
Primary Responsibilities
- Build and maintain strong customer relationships by providing exceptional service and support.
- Prepare, review, and manage customer quotations to deliver accurate, value-driven solutions.
- Process purchase orders and ensure alignment with approved pricing, specifications, and contractual requirements.
- Manage sales orders from entry through delivery, ensuring accuracy and timely execution.
- Communicate proactively with customers regarding order status, pricing, lead times, and other updates.
- Partner with engineering, operations, logistics, and other internal teams to meet customer needs.
- Gather customer feedback and identify opportunities to improve service and business processes.
Job Duties
- Respond to customer inquiries via phone, email, and other communication channels.
- Prepare quotations and process customer orders accurately and efficiently.
- Review purchase orders to ensure compliance with approved quotations and agreements.
- Monitor open orders and coordinate with internal departments to ensure on-time delivery.
- Assist customers with product information, pricing, availability, and order updates.
- Resolve customer concerns and escalate issues as needed to ensure customer satisfaction.
- Maintain accurate customer and sales information within ERP and CRM systems.
- Support continuous improvement initiatives that enhance customer experience and operational efficiency.
- Comply with all company policies, procedures, and HSE requirements.
Education and Qualifications
- Bachelor's degree in Business, Marketing, or a related field is a plus.
- Minimum of 2 years of experience in sales, customer service, customer relations, or commercial operations.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
- Experience with Oracle ERP, CRM, or CPQ systems is beneficial.
- Strong communication, interpersonal, and customer service skills.
- Excellent organizational, problem-solving, and critical-thinking abilities.
- Ability to manage multiple priorities in a fast-paced, team-oriented environment.
- Self-motivated with a commitment to delivering exceptional customer service and continuous improvement.
Veterans Welcome:
- At NOV Grant Prideco, we value the dedication, discipline, and skills that military veterans bring to the workforce. We proudly welcome veterans to apply and become a part of our team.
Learn More:
- To learn more about our business unit, please click this link: https://www.nov.com/about/our-business-units/grant-prideco
- To learn more about our benefits, please visit our page: https://usbenefits.nov.com/
Skills Required
- Minimum of 2 years of experience in sales, customer service, customer relations, or commercial operations.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
- Experience with Oracle ERP, CRM, or CPQ systems.
- Strong communication, interpersonal, and customer service skills.
- Excellent organizational, problem-solving, and critical-thinking abilities.
- Ability to manage multiple priorities in a fast-paced, team-oriented environment.
- Self-motivated with a commitment to delivering exceptional customer service and continuous improvement.
- Bachelor's degree in Business, Marketing, or a related field is a plus.
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The Company
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
