We are seeking a detail-oriented, hands-on, results-driven Inside Sales Representative with proven communication skills and a strong work ethic to thrive in a fast-paced, high-energy environment. Responsibilities include selling TD SYNNEX products and/or services by phone and generating prospective customers through cold calling. You will qualify and follow up on sales leads and guide new customers through the reseller application process.
What You’ll Do
- Service, grow, and develop a portfolio of accounts
- Meet all measurable daily performance standards (calls, orders, selling time, quota)
- Achieve assigned revenue, gross profit dollars, and gross profit percentage goals
- Provide pricing and product availability to customers as needed
- Position products and service programs aligned to customers’ business needs
- Maintain current customer profiles and information as requested
- Return Merchandise Authorizations (RMA): submit requests to Customer Service when applicable
- Make outbound calls; prospect and qualify customers
- Provide estimated delivery dates (ETA) and shipping information as requested
- Process orders correctly and accurately; maintain backorders and consolidate accounts as required
- Access and navigate customer portals for major retailers (Amazon, Best Buy, Walmart) to review/prepare orders, verify pricing and availability, and meet portal-specific compliance requirements
- Partner with internal teams to support e-tail activities: product page optimization, promotions, shipment tracking, and performance metrics in line with partner compliance policies
- Support account development with an outside associate or Business Development Representative
- Deliver excellent follow-up and customer service on all customer requests
- Leverage AI tools (e.g., Microsoft Copilot) to enhance prospecting, email drafting, and account analysis in accordance with TD SYNNEX security and privacy policies
- Participate in weekly calls with vendors and resellers to align priorities, share updates, and resolve operational issues
- Attend all scheduled TD SYNNEX training initiatives, reseller/industry events, and TD SYNNEX events
What We’re Looking For
- High school diploma required; university or post-secondary education is an asset combined with six (6) months of inside sales experience or two (2) years of related industry experience
- Strong desire to learn and willingness to take initiative
- Innovative and self-motivated
- Excellent written and verbal communication, strong organizational skills, and attention to detail
- PC literate—MS Word and Excel
- Experience with generative AI and productivity tools (e.g., Microsoft Copilot) and the ability to integrate them into the sales workflow while adhering to data governance and confidentiality policies
- Experience working with e-tailers and their portals, including Amazon, Best Buy, and Walmart; understanding of best practices and compliance requirements for these partners
- Strong cross-functional relationships
- Occasional extended hours and weekend conference attendance
- Core competencies for this role include communication, detail orientation, interpersonal skills, and sales acumen
Salary Range Requirement
Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
- This salary range for this position is $50,000 - $58,000 CAD
À propos du poste
Nous cherchons un(e) représentant(e) aux ventes internes minutieux(se), pratique et axé(e) sur les résultats, doté(e) de compétences éprouvées en communication et d’une solide éthique de travail, pour évoluer dans un environnement stimulant, dynamique et au rythme soutenu. Les responsabilités comprennent la vente des produits et/ou services de TD SYNNEX par téléphone, en générant des clients potentiels au moyen d’appels à froid. Vous qualifierez et assurerez le suivi des pistes de vente et accompagnerez les nouveaux clients dans le processus de demande de compte revendeur.
Ce que vous ferez
- Assurer le service, la croissance et le développement d’un portefeuille de comptes
- Atteindre toutes les normes de performance quotidiennes mesurables (appels, commandes, temps de vente, objectifs)
- Atteindre au minimum les objectifs assignés de revenus et de marge brute (en dollars et en pourcentage)
- Fournir aux clients les prix et la disponibilité des produits, au besoin
- Proposer des produits et des programmes de services adaptés aux besoins d’affaires des clients
- Maintenir à jour les profils et renseignements des clients, selon les demandes
- Autorisations de retour (RMA) : transmettre la demande au service à la clientèle, au besoin
- Effectuer des appels sortants; prospecter et qualifier des clients potentiels
- Fournir, au besoin, les délais de livraison estimés (ETA) et l’information d’expédition
- Traiter les commandes correctement et avec exactitude; assurer la gestion des commandes en attente et la consolidation des comptes
- Accéder et naviguer dans les portails clients de grands détaillants (Amazon, Best Buy, Walmart) pour consulter/préparer les commandes, vérifier la tarification et la disponibilité, et respecter les exigences de conformité propres à chaque portail
- Collaborer avec les équipes internes pour soutenir les activités avec les détaillants en ligne (e‑tailers) : optimisation des fiches produits, promotions, suivi des expéditions et des indicateurs de performance, dans le respect des politiques de conformité des partenaires
- Appuyer le développement de comptes avec un(e) associé(e) externe ou un(e) représentant(e) au développement des affaires
- Assurer un excellent suivi et un service à la clientèle exemplaire pour toutes les demandes
- Exploiter des outils d’IA (p. ex., Microsoft Copilot) pour optimiser la prospection, la rédaction de courriels et l’analyse de comptes, en conformité avec les politiques de sécurité et de confidentialité de TD SYNNEX
- Participer aux appels hebdomadaires avec les fournisseurs et les revendeurs pour aligner les priorités, partager les mises à jour et résoudre les enjeux opérationnels
- Participer à toutes les initiatives de formation prévues de TD SYNNEX, ainsi qu’aux événements de l’industrie, des revendeurs et de TD SYNNEX
Profil recherché
- Diplôme d’études secondaires (DES) exigé; des études universitaires ou postsecondaires sont un atout, combinées à six (6) mois d’expérience en ventes internes ou deux (2) ans d’expérience pertinente dans l’industrie
- Forte volonté d’apprendre et sens de l’initiative
- Esprit d’innovation et autonomie
- Excellente communication (orale et écrite), sens de l’organisation et souci du détail
- Aisance avec l’informatique (MS Word et Excel)
- Expérience avec des outils d’IA générative et d’aide à la productivité (p. ex., Microsoft Copilot) et capacité à les intégrer au flux de travail des ventes, dans le respect des politiques de gouvernance et de confidentialité des
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Skills Required
- High school diploma
- Six months of inside sales experience or two years of related industry experience
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to learn, take initiative, and work independently
- PC literacy, including Microsoft Word and Excel
- Experience with generative AI and productivity tools such as Microsoft Copilot
- Ability to use AI tools while adhering to data governance and confidentiality policies
- Experience working with e-tailers and portals including Amazon, Best Buy, and Walmart
- Understanding of e-tailer best practices and partner compliance requirements
- Ability to build strong cross-functional relationships
- Availability for occasional extended hours and weekend conference attendance
TD SYNNEX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.
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Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
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Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.
TD SYNNEX Insights
What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
