Sales Relationship Specialist - HIMP

The Sales Relationship Specialist is responsible for supporting the Sales and Resolution team in their efforts to resolve customer complaints with dealers, to ensure quick resolution and great service to the dealer.

Essential Functions

• Reach out to dealers to resolve any active customer complaints

• Maintain a list of active complaints for easy tracking

• Follow up on any outstanding customer complaints with dealers

• Work with the outside sales reps and management to escalate complaints as needed

• Review and process new dealers onboarding packets

• Track dealer onboarding process to ensure that onboarding stays with in our SLAs

• Review, track, and decision all Aquabuck inquiries and submissions from internal staff and other departments

• Ensure dealer compliance with all state and federal license requirement

• Effectively communicate, both written and verbally, approved finance programs and promotions and value-added services

• Work with existing dealers to understand their business model, gauge sales projections, and help grow their business with Aqua

Required Education and Experience

• Associate’s degree in Business, Business Administration, or related field, or commensurate work experience required

• 3 years of experience in Reporting, Sales, or Customer Service, or related work experience, required

• 6 months as a Dealer Support Specialist and/or equivalent industry experience preferred

• Financial industry experience preferred

• Attention to detail and accuracy required

• Excellent verbal and written communication skills required

• Proficient in the utilization of Microsoft Office Suite

• Ability to thrive in a fast-paced work environment

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.

This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.