Join the U.K’s largest independent property services group as a Sales Quality Support, where no two days are the same!
Benefits of being the Sales Quality Support
- Basic Salary of £26,000 per year
- Discretionary 10% bonus
- Career progression opportunities
- Home based role (working in a face-to-face setting as and when required)
Spicerhaart beliefs
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we have provided to our internal and external customers.
What is the purpose of the role?
The job holder is responsible for providing efficient, comprehensive compliance support to various regions within Just Mortgages, with the emphasis on mortgage and protection case checking and providing sales quality support to our management team.
The role provides support for the business through delivery of key compliance activities to mitigate risks to our business, ensure excellent customer outcomes and meet our regulatory and Network requirements.
The main responsibilities of the Sales Quality Support
- Support supervisors and advisers by carrying out sales quality checks on mortgage and protection cases submitted by new advisers.
- Ensure all cases meet internal advice standards and record-keeping requirements.
- Verify that submissions are suitable and align with the compliance criteria set by our Network.
- Provide support, training and coaching to promote continuous improvement and uphold quality assurance standards.
- Investigate and provide tailored support to advisers who are struggling with sales quality
- Assist advisers with complex and high risk cases to ensure the best client outcomes
- Collaborate with the fraud team to review cases with potential fraud indicators, ensuring appropriate checks are carried out and any concerns are reported in line with internal procedures and regulatory requirements
- Regular attendance at team meetings to provide updates and training on sales quality
- Support the Learning and Development team by delivering induction training, helping to reinforce best practices and drive continuous improvement across the adviser network
Essential skills and competencies of the Sales Quality Support
- Full CeMap qualification or equivalent
- Previous file checking experience desirable
- Excellent communication skills
- Excellent organisational skills and attention to detail
- Previous experience of fraud investigation and complaints desirable
- Previous supervisory / management experience desirable
- Previous sales experience desirable
- IT literate – Excel, Word and bespoke FS systems
The Finer Details
We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- We will need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate
We will also need
- Proof of Address
- National Insurance
Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what is more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.
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Skills Required
- Full CeMAP qualification or equivalent
- Excellent communication skills
- Excellent organisational skills and attention to detail
- IT literacy, including Excel, Word, and bespoke financial services systems
- Previous file-checking experience
- Previous fraud investigation and complaints experience
- Previous supervisory or management experience
- Previous sales experience
- Legal entitlement to live and work in the UK
- Evidence of right to work in the UK, such as a passport or birth certificate
- Proof of address
- National Insurance details
What We Do
Just Mortgages is a UK mortgage-advice business and the mortgage-services arm of Spicerhaart. It supports customers through home buying, moving and remortgaging, offering guidance from a comprehensive panel of lenders together with protection and insurance advice. Operating nationwide through advisers across Spicerhaart’s branch network, it trades as Just Mortgages Direct Limited, an appointed representative of The Openwork Partnership, with personalised support throughout the process.
