* This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately *
*This will be a 1-year contract for maternity leave coverage*
We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telecommunications companies and helped them acquire countless customers. As our sales team is growing, we now have this exciting opening for a Sales Quality Assurance Specialist.
The purpose of this role is to promote excellent sales quality and customer service by providing consistent monitoring measurements. The candidate will be working directly with Operation Manager to ensure that quality issues and escalations are communicated and handled appropriately.
Responsibilities of Sales Quality Assurance Specialist:
- Assist Operation Manager with the communication of sales quality measurements, trends, best practices, and improvement opportunities to sales agents in both individual and group settings.
- Monitor both internal and external benchmarks to assure sales procedures are adequate and in compliance.
- Help Operation Manager with audits and investigations to ensure that corrective actions and change control have been implemented by the sales teams.
- Support the investigation process through the compilation and management of files as well as monitoring the timely completion of corrective actions.
- Collaborate with all departments to keep compliance requirements up to date.
- Maintain all quality-related training programs and confidentiality of information.
As a Sales Quality Assurance Specialist, You Will Get:
- Competitive-based salary 45k per year.
- Full-time and long-term professional career.
- A flexible hybrid working structure
- Full training and support from experienced team members and management.
An Ideal Candidate Will Have:
- High level of critical thinking with a passion for continuous improvement and learning.
- Demonstrated accuracy and attention to detail.
- A strong ability to analyze data in a database/spreadsheet.
- Experience with computer software such as Word, Excel, and PowerPoint.
- High School Diploma or a combination of education and experience.
- To be flexible and available on evenings and weekends to assist with special calls/requests
We are a hard-working and fun-loving company. If you are looking for a great opportunity with a fun and supportive team, send your resume by replying to this ad.
Skills Required
- High level of critical thinking and commitment to continuous improvement
- Demonstrated accuracy and strong attention to detail
- Ability to analyze data in a database or spreadsheet
- Experience with Microsoft Word, Excel, and PowerPoint
- High School Diploma or equivalent combination of education and experience
- Flexibility and availability for evenings and weekends when needed
- Ability to maintain confidentiality and manage quality-related files
What We Do
The Acquisition Group provides integrated HR and marketing consulting services to create significant business results for many of Canada’s leading organizations. Our consultants are pragmatic, organized problem solvers that provide insight from a variety of industries, to manage and be a catalyst for positive change in organizations. Our full service marketing and management consulting firm designs, builds and executes innovative business strategies to meet and exceed your company goals. We customize our approach to business process management to improve efficiency, maximize revenue and elevate team engagement and job satisfaction. Whether building a new process pipeline or improving on the existing model we work with you to ensure the final solutions are in line with your objectives, culture, and values. We specialize in simplifying complex business operations. We work in partnership with your team, step-by-step, to provide the training, coaching, and support needed for developing the skills to successfully implement your action plan as part of your long-term success. Our Mission To help more businesses discover the value of outsourcing Marketing, Management, and Human Resource processes by empowering our team to develop new strategies to help our clients realize their goals. Service excellence and building relationships, based on mutual trust and respect, will always be the foundation of our continued growth and success. Our Vision To become an internationally recognized leader in the field of marketing and management consulting – known for unparalleled service, passion, innovation, and integrity. Our Values Simply put; We value shared success. This is best achieved by ensuring that everyone benefits from our partnership; the client, their customers, and our team members across our many campaigns. Our team strongly believes in the value of investing in long-term relationships with everyone we partner with to accomplish shared success.
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