Sales Program Manager

PURPOSE 

The Sales Program Manager is responsible for visiting customers, seeking new customers, and identifying additional sales opportunities. They interact with customers in person, via phone, and email to provide best-in-class service to contract customers. This includes handling long-term agreements, order releases and deliveries, generating quotes, submitting orders, obtaining feedback, and acting as the main point of contact for open orders. Ideal candidates should be enthusiastic communicators, thoughtful listeners, dedicated team players, and have a strong desire to grow and succeed in their role. 

ESSENTIAL DUTIES AND IMPORTANCE OF JOB RESPONSIBILITIES: 

Most critical part of the job responsibilities; requires most of the employee’s time and effort.  

• Handle sales inquiries, orders, deliveries and customer communications throughout the order fulfillment process 

• Forecast product growth, explore new markets, and keep an eye on competitors to inform strategic decisions 

• Automate / improve inventory and forecasting analysis tools together with purchasing team 

• Manage and update customer databases or portals as required 

• Promote and market new products or value-added services 

• Pricing stock inventory items as well as cut to size parts 

• Accurately entering quote/order information into the computer system 

• Sourcing non-stock (buyout) items to fulfill customer’s requirements 

• Expedite and track customer orders 

• Maintaining positive relationships with established customers 

• Represent Future Metals at customer visits, trade shows, conferences, and on social media to bolster our market presence 

• Up to 30% travel  

• Communication with management and other employees to facilitate customer satisfaction and further sales 

WORK EXPERIENCE / EDUCATION REQUIREMENTS: 

• College degree preferred or five (5) years of related sales experience and/or training; or equivalent combination of education and experience 

• Previous customer service or sales support experience required 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason. 

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

• Quality Management - Looks for ways to improve and promote quality  

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. 

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. 

• Computer Skills including MS Word, Excel, and Internet Explorer. 

PHYSICAL REQUIREMENTS: 

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.  

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 

• Light Work – Exerting up to 20 pounds of force occasionally