Sales Program Coordinator

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

The Opportunity

The Sales Program Coordinator will support the Global Sales Excellence team by managing projects, ensuring effective governance, administering the Learning Management System (LMS), and maintaining content and version control. This role also includes various team assistant duties to ensure smooth operations.

Accountabilities Include:

Project Management:

• Develop and maintain detailed project plans, including timelines, milestones, and deliverables.

• Coordinate with cross-functional teams to ensure project objectives are met.

• Monitor project progress, identify risks, and implement mitigation strategies.

• Prepare and present regular project status reports to stakeholders.

Project Governance and RACI:

• Establish and maintain project governance frameworks to ensure accountability and transparency.

• Define and manage RACI (Responsible, Accountable, Consulted, Informed) matrices for all projects.

• Ensure all project activities comply with organizational policies and standards.

• Facilitate project governance meetings and document decisions and actions.

LMS Administration:

• Responsible for the administration of the Learning Management System (LMS) as it relates to Sales Programs.

• Upload and organize training materials, courses, and resources within the LMS.

• Track and report on employee training progress and completion rates.

Content Management and Version Control:

• Manage the creation, review, and updating of sales training content.

• Implement version control processes to ensure the accuracy and consistency of training materials.

• Maintain a centralized repository for all sales training documents and resources.

• Collaborate with subject matter experts to ensure content relevance and quality.

Other Related Team Assistant Duties:

• Assist with scheduling, meeting coordination, and calendar management for the Sales Excellence team.

• Prepare and distribute meeting agendas, minutes, and follow-up action items.

• Coordinate travel arrangements and logistics for team members.

• Handle general administrative tasks such as filing, data entry, and office supply management.

• Act as a point of contact for internal and external stakeholders.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Essential

• Proven experience in project management and administration, preferably within a sales environment.

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Proficiency in project management software and tools.

• Proficiency with Excel, Powerpoint, Teams.

• Experience with Learning Management Systems (LMS) and content management.

• Ability to work independently and as part of a team.

• Attention to detail and a proactive approach to problem-solving.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.