The Role
Owns the end-to-end operational lifecycle for advertising partnerships, including onboarding, NDAs, contracts, invoicing, billing reconciliation, payment inquiries, counterparty communications, and reporting. Supports Product Managers with vendor sourcing and agreements, maintains contract and invoice trackers, coordinates Legal, Finance, Tax, Sales, and Product stakeholders, and identifies process improvements across international markets.
Summary Generated by Built In
inDrive Ads is inDrive's global advertising monetization business, partnering with media agencies, brands, and technology providers across multiple markets.
This role owns the operational path of every partnership: from first contact and NDA, through contracting, invoicing, and payment, to reporting and the ongoing contracting and billing inquiries that follow. It also supports Product Managers with vendor-facing operations during solution discovery.
Key Responsibilities
Onboarding new counterparties
- Initiate and complete NDA execution for every new relationship
- Collect the internal and external paperwork required to open a counterparty: company documents, tax and banking details, compliance and KYC materials
- Support Legal and Finance through counterparty compliance and due diligence checks by gathering the required documentation and following up on outstanding items
- Set up the counterparty and deal records in ZIP and Zoho
- Update and maintain relevant business information, especially revenue-related data, within the CRM system.
Contract execution
- Prepare and route contracts, addenda, and insertion orders with agencies within the Big 5 holding groups, direct brands, and technology partners
- Coordinate review and approval across Legal, Finance, Tax, and Sales
- Manage signature through DocuSign, or paper originals where a counterparty cannot use e-signature
- Anticipate what each subsequent step will require and flag it to the relevant stakeholders before it becomes a blocker
- Follow up with counterparties and internal teams at a regular cadence until each document is signed and filed
- Maintain complete and current contract records, including archiving of executed documents
Billing and invoicing
- Issue invoices against signed contracts and delivered campaigns
- Track the status of contracts, agreements, and invoices by market and counterparty, and escalate items at risk of falling behind
- Anticipate where delays and bottlenecks are likely to arise and flag them to the relevant stakeholders early enough to be mitigated
- Reconcile billing data across ZIP, Zoho, Workday, and Google Ad Manager
- Handle post-invoicing items: credit notes, re-issued invoices, withholding tax documentation, and reconciliation of disputed amounts
Counterparty communication and inquiries
- Own communication with counterparties on contracting, financial reporting, and billing, acting as their point of contact from NDA through to final settlement to post-transaction support (internal and external)
- Serve as the reference point for internal questions on contracting, billing, and invoicing: status checks on a specific agreement or invoice, confirmation of amounts, entity, or market
- Prepare aggregated summaries and reports requested by Tax, Accounting, and Finance
- Respond to partner questions on invoices and contract terms after issuance
Product operations support
- Partner with Product Managers through solution discovery, facilitating requests for vendor quotes and proposals on their behalf
- Manage vendor communication to obtain pricing terms and documentation, and present the responses back to the PM in comparable form
- Carry selected vendor agreements through the same NDA, contracting, and onboarding process
Reporting and process
- Maintain a single view of contract and invoice status accessible to Sales, Product, and Finance
- Produce recurring reporting on contracts in flight, revenue booked, and outstanding invoices
- Build and maintain trackers and reconciliation files in Excel and Google Sheets
- Identify recurring points of delay and propose process improvements
Qualifications
- 3+ years in sales operations, contract administration, or commercial operations, in adtech, media, SaaS, or a marketplace business
- Direct experience running contracts end to end with external counterparties, including agencies or enterprise clients
- Solid working understanding of billing and invoicing cycles and of commercial contract structures
- Working knowledge of taxation principles relevant to cross-border invoicing, including VAT and withholding tax
- Proven ability to drive a multi-party process to completion through consistent follow-up, without needing to be managed
- Comfortable working across Legal, Finance, Tax, Sales, and Product stakeholders in multiple markets and time zones
- Advanced Excel and Google Sheets: pivot tables, lookups, reconciliation of large data sets
- Working knowledge of contract and e-signature tools (DocuSign or equivalent) and CRM or ERP systems
- Fluent English
- Strong attention to detail and a high standard of accuracy in documentation
What would give you an advantage
None of the below is required, but each would strengthen an application:
- Spanish and/or Russian as a second language
- Experience working in or with Latin America, and familiarity with the region's commercial and regulatory specifics
- Hands-on experience with ZIP, Zoho, Workday, or Google Ad Manager
- Experience with multi-entity or cross-border billing
- Experience supporting a vendor procurement or sourcing process
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 3+ years of experience in sales operations, contract administration, or commercial operations within adtech, media, SaaS, or a marketplace business
- Direct experience managing contracts end to end with external counterparties, agencies, or enterprise clients
- Working understanding of billing and invoicing cycles and commercial contract structures
- Working knowledge of cross-border taxation principles, including VAT and withholding tax
- Ability to drive multi-party processes to completion through consistent follow-up
- Experience collaborating across Legal, Finance, Tax, Sales, and Product stakeholders in multiple markets and time zones
- Advanced Excel and Google Sheets skills, including pivot tables, lookups, and large-data reconciliation
- Working knowledge of contract and e-signature tools such as DocuSign and CRM or ERP systems
- Fluent English
- Strong attention to detail and accuracy in documentation
- Spanish and/or Russian language skills
- Experience working in or with Latin America and familiarity with regional commercial and regulatory specifics
- Hands-on experience with ZIP, Zoho, Workday, or Google Ad Manager
- Experience with multi-entity or cross-border billing
- Experience supporting vendor procurement or sourcing processes
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
