Sales/Procurement Coordinator (48451)

State Street Poultry & Provisions, a Holly Poultry company, has been providing poultry and other proteins to the Baltimore area for more than 60 years. Today, Holly Poultry’s geographic reach has expanded across the Mid-Atlantic and into the Northeast, selling to a wide variety of customers from small intercity grocery stores to national restaurant chains and food service distributors. Hollys rapidly growing business supports customers nationwide.

We are hiring for: Sales/Procurement Coordinator

Position Summary

State Street Poultry & Provisions is seeking a highly organized, customer-focused Operations Coordinator to serve as the central point of communication between Sales, Customer Service, Transportation, Warehouse Operations, and our customers. This individual ensures orders move seamlessly from order entry through delivery while proactively resolving issues and maintaining exceptional customer service.

The ideal candidate thrives in a fast-paced food distribution environment, enjoys solving problems, and has the ability to keep multiple departments aligned while ensuring our customers receive the highest level of service.

Essential Responsibilities

Customer & Order Management

• Serve as the primary internal coordinator for customer orders from receipt through delivery.
• Monitor customer orders to ensure accuracy, availability, and timely fulfillment.
• Proactively communicate order changes, shortages, substitutions, and delivery updates.
• Resolve customer concerns quickly by coordinating with the appropriate departments.
• Ensure customer expectations are met or exceeded.

Cross-Functional Coordination

• Act as the communication hub between:
  • Customer Service
  • Sales
  • Warehouse Operations
  • Transportation
  • Purchasing
  • Management
• Coordinate daily priorities to ensure customer commitments are fulfilled.
• Escalate operational issues before they impact customer service.
• Facilitate communication between departments to improve workflow and efficiency.

Operational Support

• Assist with scheduling priorities based on customer needs.
• Monitor inventory availability and coordinate product substitutions when necessary.
• Support route and delivery planning by communicating customer requirements to Transportation.
• Track order status and ensure all documentation is complete and accurate.
• Assist with special projects and operational initiatives.

Administrative Responsibilities

• Maintain customer files and operational records.
• Prepare operational reports and spreadsheets.
• Process necessary documentation accurately and timely.
• Support management with reporting, scheduling, and departmental coordination.
• Participate in process improvement initiatives.

Qualifications

• Associate degree preferred or equivalent work experience.
• 3+ years of experience in operations, customer service, logistics, food distribution, or office management.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• High attention to detail.
• Strong Microsoft Office skills, especially Excel and Outlook.
• Experience with ERP or inventory systems preferred.
• Ability to prioritize changing workloads in a fast-paced environment.
• Candidate must successfully pass post-offer/pre-employment drug and background screen.

Preferred Experience

• Food manufacturing or food distribution
• Transportation or logistics coordination
• Warehouse operations
• Customer service
• Inventory management
• Sales support

Holly Poultry, Inc. and its subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.