Sales Process Specialist – APAC
Location: Manesar, India
Region Supported: APAC
Shift: Morning Shift / APAC-aligned business hours
Role Summary
The Sales Process Specialist will support APAC Sales teams by managing key sales support activities, improving process efficiency, and ensuring timely and accurate execution of operational tasks. The role will focus on enabling Sales productivity by simplifying processes, maintaining data quality, coordinating with cross-functional teams, and identifying opportunities for continuous improvement across sales operations workflows.
Key Responsibilities
- Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks.
- Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.
- Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems.
- Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI.
- Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time.
- Track task status, follow up on pending items, and support SLA adherence for sales support activities.
- Prepare basic reports, dashboards, and process updates to support visibility and decision-making.
- Support regional projects, process transitions, system enhancements, and digital transformation initiatives.
Required Qualifications
- Bachelor's degree in Business, Commerce, Operations, or a related field.
- 2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.
- Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.
- Experience working with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage.
- Strong communication and stakeholder management skills with the ability to work across APAC teams.
- Good analytical, problem-solving, and organizational skills.
- Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
Core Skill Sets
- Strong understanding of sales support operations and Quote-to-Cash processes, with the ability to support APAC Sales teams through timely, accurate, and customer-focused execution.
- Process simplification and continuous improvement mindset, including the ability to identify gaps, reduce manual effort, improve workflows, and drive operational efficiency.
- Digital, data, and AI readiness, with working knowledge of tools such as Salesforce, SAP, CPQ, Excel, Power BI, and the ability to validate AI-enabled outputs responsibly.
- Critical thinking, stakeholder communication, ownership, and learning agility to manage unclear requests, prioritize effectively, keep Sales teams informed, and adapt quickly across APAC processes.
Preferred Skills
- Candidates with experience or knowledge in the following areas will be preferred:
- Salesforce CRM, CPQ, and SAP ECC
- Sales support operations and Quote-to-Cash processes
- Power BI, Excel reporting, or basic data analytics
- Process mapping, process documentation, and workflow optimization
- Business process automation and digital productivity tools
- Continuous improvement or Lean mindset
- Data quality, governance, and operational compliance
- Customer experience and stakeholder service improvement
Key Competencies
- Sales and customer focus
- Process excellence and simplification mindset
- Data accuracy and attention to detail
- Collaboration and stakeholder management
- Ownership and accountability
- Continuous improvement mindset
- Adaptability and learning agility
- Problem solving and prioritization
Language skills : Korean/ Thai
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: AdministrationSkills Required
- Bachelor's degree in Business, Commerce, Operations, or related field.
- 2-3 years experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.
- Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.
- Experience working with ERP systems.
- Strong communication and stakeholder management skills with ability to work across APAC teams.
- Good analytical, problem-solving, and organizational skills.
- Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
- Korean or Thai language skills.
- Salesforce CRM experience.
- CPQ experience.
- SAP ECC experience.
- Power BI, Excel reporting, or basic data analytics.
- Process mapping, process documentation, and workflow optimization.
- Business process automation and digital productivity tools experience.
- Continuous improvement or Lean mindset.
- Data quality, governance, and operational compliance knowledge.
- Customer experience and stakeholder service improvement experience.
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
