Sales Process Onboarding Specialist (INB0001)

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Sales Process Onboarding Specialist 
Location: Makati | Full-time onsite setup

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW

We are seeking a motivated and detail-oriented professional to join our team as a Sales Processing / Onboarding / Customer Service Representative. In this multifaceted role, you will be responsible for ensuring a smooth transition from sales to customer onboarding, while providing ongoing support to clients. You will play a critical role in maintaining customer satisfaction and operational efficiency.

DUTIES AND RESPONSIBILITIES

Sales Processing & Administration

• Take over Sales Administrative tasks from Sales Team at acceptance of Quote and when sales are ready to proceed.
• Accurately enter and process customer sales orders, packing list, and invoices in the Company’s CRM and ERP systems.
• Liaise with internal/external departments (sales, finance, logistics) to ensure smooth order fulfilment and delivery.
• Maintain up-to-date records of customer transactions, contracts, and communications.
• Track and follow up on outstanding documentation, including purchase orders and payments.
• Generate reports and dashboards to support sales and operations.
• Inventory management.

Customer Onboarding

• Serve as the primary point of contact for new customers post-sale and delivery.
• Optimise customers’ onboarding journey and process.
• Guide customers through the onboarding journey, ensuring they receive training, documentation, and product set up support.
• Coordinate installation list, handovers, and logistics with internal and external teams.
• Ensure timely activation and registration of products or services.
• Familiarity with all Company Products and Services to ensure smooth onboarding and knowledge sharing to customers.

Customer Service & Support

• Respond to customer inquiries via phone, email, CRM systems in a professional and timely manner.
• Troubleshoot basic product or account issues and escalate more complex problems to technical teams.
• Log and assist with service tickets for customer complaints and resolutions.
• Monitor customer satisfaction and proactively address concerns to enhance loyalty.

Liaising Parties

• Management
• Customers
• Sales Team
• Accounting
• Other Internal Technical Teams
• Courier Companies
• Warehouse

Other Tasks

• Provide ad-hoc customer service
• Provide ad-hoc administrative internally
• Familiarity with Zoho system and optimizing processes

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of experience in customer service, order processing, logistics coordination, or sales support roles
• Personal interest in health and well-being, personal training or sports is highly preferred
• Experience in Zoho CRM is an advantage
• Proficiency with internal business systems (CRM, ERP, or similar) and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Excellent communication skills, both verbal and written
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-first attitude with problem-solving mindset and a sense of ownership
• Experience in liaising with multiple stakeholders is a plus

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.