Join Agilent’s multifaceted commercial operations team as a Sales Process Analyst, where you’ll play a key role in supporting and optimizing the sales process across multiple business units. This position offers an outstanding blend of customer engagement, process improvement, and cross-functional teamwork to ensure a flawless customer experience. If you're meticulous, thrive in a fast-paced environment, and enjoy working across teams to drive efficiency, this role is for you.
Key ResponsibilitiesLead incoming customer inquiries via phone and chat regarding products and services.
Maintain and update supplier registration records and related documentation.
Coordinate the Customer Experience Council, aligning actions and meetings across sales and service managers.
Support bid coordination, primarily for instruments, and assist with consumables and service contracts as needed.
Assist Inside Sales and Field Sales teams with requests related to extended payment terms, pricing adjustments, and special terms.
Act as a liaison between Sales and the Customer Operations Center to ensure smooth order processing.
Continuously evaluate and improve sales processes by identifying inefficiencies and proposing solutions.
Bachelor’s degree or equivalent experience preferred; a background in chemistry or a related field is a plus.
1+ years of confirmed experience for entry to this level.
Strong written and spoken English skills (required due to regular interaction with global teams).
Experience with bid management is desirable but not required.
Comfortable working independently and collaboratively in a team-oriented environment.
Strong interpersonal and problem-solving skills.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: SalesSimilar Jobs
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
